Popular Articles

  1. Sales Management

    Pathway: Sales > Sales Management   The Sales Management screen consists of two sections: the upper grid and the lower grid. The upper grid provides a summary of contracts and proposals submitted by each sales representative along with the ...
  2. Work Type

    Pathway:  Setup > Operations > Work Type Work Type Setup identifies the various service transactions that are performed. When a service is scheduled, the work type that applies displays under the Work Type field on the service record that...
  3. NavuNav Screen Overview (Android)

    The following article provides an overview of the NavuNav features, specific to the NavuNav Android Driver application.  Logging In Clock In  As soon as the driver logs in, they will be prompted to Clock In.  Start Time here is...
  4. Transfer Services

    Pathway: Accounts > (search Account) > Transfer Services   The Transfer Services too l is available in the Active Services section and is used to transfer the  services t o from one site to another. Because transferring servi...
  5. Linking Services

    Pathway:   Customer Service Screen > Active Services (Section) This article focuses on linking site services. When an active service is added to, or already exists on an account, users can link additional services such as a "locking ba...
  6. Blanket Purchase Order Management

    Pathway:  Accounts > Blanket PO Management Access the Blanket Purchase Order Management screen to view both active and expired blanket purchase orders across all accounts and sites. Blanket Purchase Orders are managed at the account or ...
  7. Manage Sales Pipelines and Follow-ups (CRM Sales Workflow)

    This article provides details and links about tools and features that can help you manage your sales pipeline. Prerequisites: Review the following articles to better understand the sales workflow leading up to sales pipeline management:  Cr...
  8. Equipment Type Setup

    Pathway:  Setup > Services > Equipment Type For each type of equipment services may include, an Equipment Type record must exist. Equipment types are specific to the Line of Business they are assigned and display in multiple locations inc...
  9. Auto Pay Setup

    Pathway:  Accounts > Search > Accounts > AR  History The option to enable auto-pay for an account is linked to its payment method and is configured in AR History. Accounts with auto-pay can choose to have payments processed either at the...
  10. Add Photos, Attachments, Purchase Orders and Waste Profiles to Accounts

    Pathway:  Accounts > Search > Accounts From the Account Details section of the Customer Service screen, click the attachments icon to add photos, documents, purchase orders, and waste profiles. The red item number alert displays a dynam...