Moving Stops - Interactive Map
Last Modified on 06/29/2026 11:39 am PDT
Pathway: Operations > Dispatch > Services List
Use the interactive map available from the Services List in Dispatch to move service records to new routes as a one-time change. Only the selected service locations will display on the map along with a color legend for route identification.
Permissions
The following permissions are required to use the Route Dispatch Map:
| Permission ID | Permission Name |
| 88 | Dispatch |
Select the Sites the Map Should Include
There are two options for displaying service locations on a map for route editing purposes: either from the Dispatch screen or from the Services List.
Dispatch
When a route is selected from the Dispatch screen, all sites (from the Scheduled, Serviced, Pending, and Completed columns) will be displayed on the Route Dispatch Map. After opening the map, filters can be applied to limit the display of sites based on the work order status.
Services List
On the Dispatch screen, if the route has started, choose the value from the Pending column associated with the route. This action opens the Services List screen, showing all stops that have not been serviced on the route. From here, the user can select which locations to display on the map.
Move Stops Individually
To individually move a stop to a new route, right-click on the location pin for the stop and hover over 'Change Route.' Select a new route from the list of routes that display. The system will auto-save upon selection of the new route.
Move Stops in Bulk
To move stops for more than one location at a time, the perimeter tools should be used. The Route Dispatch Map screen provides three options that allow users to create a perimeter around specific locations. Only the locations inside the perimeter will be included in the route update.
Edit Service Record(s)
The Edit Service Record(s) option can be used to move sites to another route and change the scheduled date for servicing.
- Select any of the radius drawing tools from the top of the screen.
- Create a perimeter around the locations you would like to edit the service records for.
- You may need to zoom in on an area to prevent including unwanted locations in the perimeter.
- Use the Legend located in the bottom right corner of the screen for route identification if multiple routes were included.
- Right-click within the perimeter and select 'Edit Service Record(s)' from the pop-up that displays.
- Select a Route from the Edit Service Records pop-up.
- Enter a new Scheduled Date.
- Click Save when finished.
Change Route
The Change Route option can be used to quickly move sites to another route without changing the servicing date.
- Select any of the radius drawing tools from the top of the screen.
- Create a perimeter around the locations you would like to make a route change to.
- You may need to zoom in on an area to prevent including unwanted locations in the perimeter.
- Use the Legend located in the bottom right corner of the screen for route identification if multiple routes were included.
- Right-click within the perimeter and select 'Change Route' from the pop-up that displays.
- Select the new Route from the Edit Service Records pop-up.
- Click Save when finished.
Change Scheduled Date
The Change Scheduled Date option can be used to change the scheduled service date for the sites without changing the route the sites are assigned to.
- Select any of the radius drawing tools from the top of the screen.
- Create a perimeter around the locations you would like to make a schedule date change to.
- You may need to zoom in on an area to prevent including unwanted locations in the perimeter.
- Use the Legend located in the bottom right corner of the screen for route identification if multiple routes were included.
- Right-click within the perimeter and select 'Change Scheduled Date' from the pop-up that displays.
- Enter a new service date in the Scheduled Date field.
- Click Save when finished.
