Updated Articles

  1. Vacation Holds (Accounts) - New End Date Field Added to Vacation Hold Status (16938) [New Feature]

    In Site Status History, if "Vacation Hold" is selected as the new site status, an optional "End Date" field will display. If an end date is entered, the system will automatically reinstate the site to an active status on the specified end date ent...
  2. Reason Code Setup (Setup) - New 'Enable Temporary Service' Field Added (16950) [New Feature]

    An 'Enable Temporary Service' field has been added to the Reason Code Setup screen. When enabled and the reason code is selected for an active service, the 'Duration' field will display with the options 'Permanent' or 'Temporary'.  Additionally, to ...
  3. Edit Disposal / Shipment (Operations) - Disposal Tickets Entered in NavuNav Not Displaying In Dispatch Disposal Records (16806)

    An issue has been resolved where Disposal Records created in NavuNav were not being calculated into the Disposal Rate field when viewed in Navusoft. Pathway: Operations > Dispatch ...
  4. Add Site (Accounts) - Users Assigned Single Division Unable to Create Sites (17043)

    An issue has been resolved where users with access to only one division were stuck in a loop between the “Duplicate Accounts” and “Add Site” windows. Selecting "Continue" from the Duplicates Accounts window will create the new site.  Pa...
  5. Billing (Accounting) - Enhancement to Allow Omitting One or More Divisions from a Billing Batch (16882) [New Feature]

    Functionality has been added to exclude specific divisions from a billing batch when the batch includes more than one division. On the Billing screen, if a batch is in the 'Not Started' status and the Bill Group is not limited to a single division...
  6. Accounts - Add Payment Method / Make Payment Method Inactive

    Pathway:  Accounts > Search > Accounts  Manage payment methods for an account by using the Wallet link on the AR History screen. Displayed with the Wallet link is a numeric value in parentheses to indicate the current number of payment ...
  7. Notification Template (Setup) - Text Message Notifications Include HTML Link (16896)

    Previously, invoice numbers in SMS notifications were sent with HTML markups in the link. This has been resolved to display the invoice number in plain text. Pathway:  Setup > System > Notification Template ...
  8. Service Region Setup (Setup) - 'Require Surcharge Group' Field Added (16966) [New Feature]

    With in the Service Region setup screen, a new field 'Require Surcharge Group' has been added.   If enabled, the surcharge field will become a required field when adding an account or site, or editing a site. Pathway:  Setup > ...
  9. Billing (Accounting) - Updates to 'Create Billing Batch' (16994) [New Feature]

    When creating a billing batch, users will notice that the Type field has been updated to display the following selection options: 'All Charges' and 'Work Order and Manual Charges Only.' Additionally, the 'Bill From Date' field has been removed, ...
  10. Invoice Message Management (Accounting) - New Screen Available (16963, 16972) [New Feature]

    A new "Invoice Message Management" screen has been added to the Accounting module. This screen allows users to create and edit messages specific to a Division, Bill Group, Account Class, and Service Region, which will be displayed on customer invo...