Updated Articles

  1. Site Details (Accounts) - Site Not Found Error Resolved (19354)

    An issue has been resolved that caused a 'Site Not Found' error when an edit was made to the Bill Group field.  Pathway: Customer Service Screen > Site Details ...
  2. Site Details (Accounts) - Tax Code Not Validating (15624)

    An issue that caused errors when validating tax regions for certain addresses has been resolved. Pathway: Customer Service Screen> Site Details ...
  3. Charge Code Setup

    Pathway:  Setup > Services > Charge Code Charge Codes establish the charges available to a line of business and are used when billing for a service. This is the first step in setting up charge codes for use in active services, work orders...
  4. [75.1 Release] AR History (Accounts) - Addition of Service Minimum on Invoices (18725)

    If a service has an applicable recurring minimum charge, it will display as a separate line item when not included in a charge grouping on the following: Printed Invoice Estimate Invoice Invoice Detail  ...
  5. NavuNav (Android) - 3rd Eye Menu Option Setup (19247)

    In NavuNav (Android), if 3rd Eye is not designated as the truck’s camera system in Truck Setup, the 3rd Eye option will not appear in the application menu. Pathway: Setup > Operations > Truck ...
  6. NavuNav (Android) - Logic Updated to Image Upload (19239)

    Previously, when a user selected an image uploaded from NavuNav, it was downloaded instead of opening as a preview in a new tab. This issue has been corrected in NavuNav, and images now open in a new tab as intended in Dispatch. Pathway...
  7. NavuNav (Android) - Map Centering Update on Stop List Screen (19276)

    An issue has been resolved that caused the map to recenter over Europe after completing menu actions such as recording downtime or capturing a a signature on stops.   ...
  8. NavuNav (Android) - Update to Photos Captured in Portrait View (19097)

    An issue has been corrected that caused photos captured in portrait view from the NavuNav application to display sideways, causing the timestamp and location data to also appear rotated in NavuNav and Dispatch. Image Example in NavuNav ...
  9. [75.1 Release] State / Province / Region (System/Setup) - Support for State Maximum Percentage for Credit Card Fees (18342) [New Feature]

    A new feature has been released that caps credit card fees at the maximum amount allowed by state requirements.  Review the documentation for a full overview of this feature- State / Province / Region Pathway: Setup > System > State...
  10. State / Province / Region Setup

    Pathway: Setup > System > State / Province /Region The State / Province / Region Setup screen allows for the configuration of a maximum credit card processing fee (%) by location. Settings in Account Class Setup determine whether a f...