Updated Articles

  1. Database Query (Database) - Updates to 'Work Order Charges' and 'Disposal Records' Entities (17562, 17563)

    The following updates have been applied to the Disposal Records and Work Order Charges entities: Disposal Records Service Code Name has been added as a query field. Work Order Charges ...
  2. Transfer Services

    Pathway: Accounts > (search Account) > Transfer Services   The Transfer Services too l is available in the Active Services section and is used to transfer the  services t o from one site to another. Because transferring servi...
  3. Site Inventory (Trucks)

    Pathway:  Account (Customer Service Screen) > Display Inventory  > Trucks (tab) The Trucks tab is part of the scale process and enhances the efficiency of the disposal ticket workflow. If you wish to learn further information about Scale...
  4. Site Inventory (Equipment)

    Pathway:  Account (Customer Service Screen) > Display Inventory > Equipment (tab) Site Inventory keeps track of the equipment and trucks used at a site. Users can use this feature to document equipment additions, removals, and transfers to...
  5. Account Status Changes

    Pathway:  Accounts > Search > Account An account status indicates the present state or condition of a customer account within a business. When accessing an account, the current status is visible in the account section of the customer serv...
  6. Accounts - Add Payment Method / Make Payment Method Inactive

    Pathway:  Accounts > Search > Accounts  Manage payment methods for an account by using the Wallet link on the AR History screen. Displayed with the Wallet link is a numeric value in parentheses to indicate the current number of paymen...
  7. AR History Overview

    Pathway:   Accounts > Search > Accounts The AR History screen displays an account's balance for services they have received. In addition, AR History is used to manage the account's payment methods, post a payment and generate an ...
  8. AR History Account Transactions

    Pathway:  Accounts > Search > Accounts screen This article explains how to access account transactions by right-clicking within a line item's row. The available options vary depending on the line item type: Invoice, Payment and Adjust...
  9. Generate Single Invoice

    Pathway:  Accounts > Search > Accounts (AR History)  To generate an invoice for a customer, use the Invoice tool found in the customer's AR History. Invoices can be generated either for an individual site or for all sites associated with the...
  10. Reverse/Transfer/Split Payments

    Pathway:  Accounts > Search > Account From an account’s AR History screen, the option to Reverse/Transfer/Split payment is available to manually recorded payments (payments made in either cash or check form).  Permissions The fo...