Popular Articles

  1. Login (Customer Portal) - Fix Password Limit to Allow 100 Characters (20840)

    The issue with the Customer Portal password reset allowing 8-100 characters but the login process only allowing 20 characters has been fixed.  ...
  2. Billing (Accounting) - Account/Site Next Invoice Message Fixed (19957)

    The issue where the "Next Invoice Message" set for an account was not displaying on the subsequent invoice has been fixed. Now, any message added to the customer details "Next Invoice Message" will appear as expected on the next invoice generated ...
  3. AR Payment Batch (Accounting) - Invoice App Page No Longer Resets to the Top (20969)

    We have fixed an issue where the Invoice Application page would automatically reset to the top of the page when applying payments to accounts with a large number of invoices.  You can now apply payments smoothly without losing your place. This fix...
  4. Billing (Accounting) - Billing Batch for Anniversary Billing Group Correction (20997)

    A  Work Order and Manual Charges Only billing batch created for an Anniversary Billing Group will now correctly pick up any work order charges and/or manual charges with a transaction date on or before the invoice date selected for the billing ...
  5. AR Payment Batch (Accounting) - Load Account Freezing (20916)

    We have fixed an issue where the system would freeze when attempting to open an account from a newly created AR Payment Batch that had no payment data entered yet. This workflow now functions smoothly without interruption. Pathway: Accou...