New Articles

  1. Accounts - Multiple Screen Enhancements for Broker/Vendor Services (14079) [Enhancement]

    Active Services View A new ' Broker w/ Properties' view has been added to the Active Services drop down. This view displays much of the same information as the ' Broker' view option, but does not include Start Date, End Date or Contract Expirati...
  2. Home Display - Display Changes to Notification Icons and Modules (14318)[Enhancement]

    Modules and notification icons have been reorganized to display as follows: The Dashboard  module   has been relocated to display under the Reports module. Notification iconsspecific to a user's system have been moved to the left side of the ...
  3. Billing Inactivity Fees - Option to Print Invoice Available (14056) [Enhancement]

    The Billing Inactivity Fees  screen has been updated to include a print option. Select the print icon and the invoice will open in a new tab in PDF format. An error screen displays if print is selected and no invoice was created (indicated if Invo...
  4. Operations (Service Record) - Update to Name Display in Labor Tab (14279) [Enhancement]

    The employee name field in the Labor tab has been updated to include the employee's title following their name. Pathway: Operations > Dispatch ...
  5. Accounts (On Call Orders) - Logic Updated to Destination/Origin Field (14342) [Enhancement]

    Previously, if a Service Code had Default Destination enabled, the Destination/Origin field in the 'Create On Call Order' screen was required in order to save. Logic has been updated to remove the requirement and also allow for editing or clearing o...
  6. Accounts - AR History Renaming Payment Refunds/Transfers/Chargebacks (14551)

    An enhancement has been made to the description for Payment Reversals/Transfers/Refunds to properly display the Reversal Type: Payment Reversal, Payment Transfer, Chargeback Reversal. Payment Refund. Pathway:  Accounts > Search > Accounts >...
  7. Manifest Consolidation - ‘Transfer Transporter’ Field Relocated (14004) [Enhancement]

    The Transfer Transporter field located in Setup > Operations > Route (double click to open) and Operations > Dispatch > Edit Route (double click to open) has been moved to the Manifest Consolidation screen in Operations. To access the field, right...
  8. Edit Account – Update to Billing Phone and Fax Fields (14126) [Enhancement]

    'Billing Phone' and 'Fax' entry fields have been moved to separate rows in the Edit Account screen. Pathway: Customer > Search > Customer Account screen (Right click edit account) ...
  9. Contact Information - Phone Number Formats Updated (14047) [Enhancement]

    Phone number formatting has been updated to accommodate non-US phone numbers. To change the format, click on the flag drop down and select the country the format should follow. This drop down selection displays for all phone number field locations. ...
  10. Operations (Dispatch) - Worker Availability Exceptions (14221, 14222) [Enhancement]

    The Worker Calendar has been updated to display the note added in the Worker Availability Exception upon hovering over the exception in the calendar. Add a Worker Availability Exception: Click on the +  icon to open tool. Select the Typ...