New Articles

  1. Edit Account and Site Information

    Pathway:  Accounts > Search - Customer Service Screen Efficiently modify details for either a parent account or a site by using right-click functionality to access the account and site editor screens.  Permissions The followi...
  2. Add a New Account (Active)

    Pathway:   Customer > Add Account Before adding a new account, consider searching for the account to verify one hasn't already been created. Otherwise, upon selecting 'Create Account' the system will check for duplicates . You c...
  3. Change a Site's Status

    Pathway:  Account > Search > Select Account The current status of a site is shown in the Site Details section of the Customer Service screen. Click the status to open the Site Status History popup editor, where you can view the status ...
  4. Site Level Notes

    Pathway:  Customer > Search - Account This article details notes that are available at the site level. Site Level notes will display ONLY on the site they were added to. Permissions The following permissions are required ...
  5. Add Photos, Attachments, Purchase Orders and Waste Profiles to Accounts

    Pathway:  Accounts > Search > Accounts From the Account Details section of the Customer Service screen, click the attachments icon to add photos, documents, purchase orders, and waste profiles. The red item number alert displays a dynam...
  6. Add a New Site & Navigate Between Sites

    Pathway:  Accounts > Search > Account Details Screen From the Customer screen, users can navigate between various site locations under the parent account, add new sites, and edit existing ones. Streamline the Add Site process using s...
  7. Add Manual Charge

    Pathway: Accounts > Search > Accounts Manual charges provide flexibility to apply additional fees to a site for reasons such as special requests, extra materials, and miscellaneous expenses. Permissions The following permi...
  8. Basic Navigation

    This article provides an overview of basic navigation within the Navusoft product. User Account Select the user account drop down to log out, edit your screen display and account information, or to reference the system version yo...
  9. Active Services Overview

    Pathway:  Customer > Search > Accounts Active Services display on the Customer Service screen within the Active Services section as well as in the Calendar on the servicing date. This article provides a basic understanding of the active...
  10. Add a New Account (Prospect)

    Pathway:   Account   > Add Account Before adding a new account, consider searching for the account to verify one hasn't already been created. Otherwise, upon selecting Create Account the system will check for duplicates. In the A...