New Articles

  1. Account Class (Setup / Account) - New 'National Accounts' Added to Account Class Type Options (20344)

    A new account class type, National Accounts , has been added. When enabled, the National Account type allows recording a vendor rate but does not allow selecting a vendor. This account type is intended for internal or intercompany servicing. Ad...
  2. Inbound / Outbound (Operations) - Outbound Loads Not Updating Daily Totals in Inbound/Outbound Screen (19902)

    An issue has been resolved where daily totals were not updating for outbound loads in the Inbound/Outbound screen. Pathway: Operations > Inbound / Outbound ...
  3. Inbound / Outbound (Operations) - Enhancements to Work Order Records (19948, 20222)

    Cash Tendered and Change Due Amounts Now Tracked in Service Detail Payments (19948) Enhancements have been made to improve cash handling visibility for scale operations by tracking the amount of cash tendered and the change due on cash payments. ...
  4. Active Dispatch (Operations) - Add Support for Action Category of 'Empty' (20111)

    Active Dispatch now supports the EMPTY work type action category used for portable toilet operations. Previously, work orders with this category were not recognized. Pathway: Operations > Active Dispatch ...
  5. Service Records (Accounts) - Every-X-Weeks Services Duplicating After Route Renumbering (20119)

    An issue has been resolved that caused every-X-weeks service records to duplicate across multiple future weeks after changes were made in Route Management .  ...
  6. Invoice Message Management (Accounting) - Invoice Messages Now Display on Base Invoice Format 12 (20235)

    An issue has been resolved that prevented messages configured in Invoice Message Management from displaying on Base Invoice Format 12 . Pathway: Accounting > Invoice Message Management  ...
  7. Report Formats (Setup) - Work Order Custom Name Not Displayed in Print Format Drop Downs (20124)

    An issue has been resolved that prevented a custom work order name from displaying in the Print Format drop-down on the service record. Pathway: Setup > Report Formats ...
  8. GL Transaction Processing (Accounting) - AR Type '9' Name Now Displays Correctly in GL Transactions (20236)

    An issue has been resolved that affected how AR records with a type of 9 were previously showing the numeric value “9” instead of the name " Payment/Deposit Conversion.' Pathway : Accounting > GL Transaction Processing ...
  9. Edit Site (Accounts) - Update to Display of Site Class Field (20104)

    Logic was updated on the Edit Site screen to display the Site Class field for accounts where the account class type was  Residential . Previously, this field was only available for sites where the account class type was Commercial . ...
  10. Orders, Quotes and Contracts (Accounts) - Service Frequency and Routing Missing After Posting Service Changes from Proposal (20279)

    An issue has been resolved where posting a service change from a Service Agreement (Order/Proposal) could result in the service frequency and routing being removed from the Active Services record. In these cases, the service rate was updated corre...