Updated Articles

  1. Transporter (Setup / Operations) - Scrolling Issue Prevented Viewing All Rows (19819)

    An issue in Transporter Setup prevented users from scrolling vertically to view all records when the list exceeded the visible area. This has been resolved, and scrolling now works as expected, allowing all rows to be viewed.  Pathway...
  2. NavuNav (Android 6.6) - Service Notes Displaying Carriage Returns as HTML/XML Characters (19769)

    An issue has been resolved that caused service notes in NavuNav to display HTML/XML character codes instead of  line breaks or trimmed white space for carriage returns.    ...
  3. Database Query (Database) - Updates to 'Site Contract Status' Query (19906)

    The following fields have been added to the Site Contract Status query: Contract Effective Date Rate Guarantee Months Annual Increase Limit ...
  4. Scale Photos (NavuNav Android 6.6) - Tickets Displaying on Incorrect Facilities in NavuNav Scale Photos Screen (19721)

    Previously, tickets were appearing under all facilities in the NavuNav Scale Photos screen, even when the ticket was not associated with the selected facility in Core. This has been resolved, and tickets now correctly display only under their asso...
  5. Database Query (Database) - Updates to 'Service Change History' Query (19910)

    The following fields have been added to the Service Change History query: LOB ID and LOB Name Equipment Type ID and Equipment Type Name Lost to Competitor ID and Lost to Competitor Name E ...
  6. Database Query (Database) - Updates to Accounts and Sites Query (19907, 19908)

    The following fields have been added to the Accounts and Sites query: Account Credit Limit Site Bill To Selection Fax Number Pathway: Database > Database Query > Accounts and Sites [entity] ...
  7. Service Records (Accounts) - Equipment Type not Assigned to Manually Created Labels (19857)

    An issue has been resolved where manually creating labels from the Service Record Details screen failed to assign the Equipment Type.  ...
  8. Service Map (Customer Portal) - Truck Last Known Location Not Displayed (19619)

    An issue has been resolved for accounts assigned to an account class with Service Map and Requests set as the Customer Portal Home Page. This issue was preventing the truck’s last known location from displaying on the Service Map screen. ...
  9. Manage Wallet (Customer Portal) - Security Updates (19674)

    To help reduce fraudulent activity when adding or charging payment methods in the Customer Portal, new security limits have been implemented. These limits apply on a rolling 24-hour basis, and once reached, an error message will display indicating...
  10. 3rd Eye Integration and Setup

    This article outlines the three types of integrations available between Navusoft and 3rd Eye . Server to Server Features Service Verification & Exceptions Sync Marks a WO with the resulting 3rd Eye Status - Either “Co...