Inbound Ticket Creation (Scale)
Last Modified on 02/18/2026 12:27 pm PST
Pathway: Operations > Inbound / Outbound
Before using the Inbound / Outbound screen, specific scale-related setup requirements must be completed. Refer to the Scale-In Setup article for necessary setup information.
Permissions
The following permissions are required to use the Inbound screen:
Permission ID | Permission Name |
99 | Inbound/Outbound Processing |
Setup Requirements
This setup is the standard requirement across all scale scenarios, including Roll-off, Cash, and Third-Party customers. Review the setup documentation here: Scale-In Setup to process scale tickets on the Inbound/Outbound screen.
Inbound Screen Field Descriptions
The following descriptions apply to the fields displayed on the Inbound/Outbound screen.
Field | Description |
Filters |
Facility | Filters the screen to only display inbound disposal records for the selected location and affects the search function when creating a new disposal ticket. |
Status | Filters what is displayed based on the Work Status of the Service Record.
|
| Tare Truck or Equipment | Button used to tare or re-tare a truck without navigating to Customer Details.
|
Fields |
Order # | Displays the inbound service record number as a clickable link.
|
Date | Shows the recorded date and time of ticket creation.
|
Vehicle | Shows the vehicle details for the recorded vehicle.
|
Account / Site | Links the account or site associated with the disposal record.
|
Transport Info | Displays the transport method recorded at the time the ticket was created.
|
Service Info | Shows the service code, work type, and additional service-related information.
|
Materials / Adjustments | Shows the material type that was logged when the ticket was created..
|
Weight | Displays the Gross, Tare and Net weights recorded for the vehicle.
|
Additional Info | When a work order is linked, the driver and line of business are displayed. If weights are manually adjusted and a reason code is required, the system also displays the user's name and the selected reason for the change. |
Notes | Any notes added to the disposal ticket will appear here.
|
Create an Inbound Ticket
Inbound tickets can be created in two ways. The first way is from a work order in the Disposal / Ship tab. Otherwise, tickets can be created in the Inbound screen. The process to create an inbound ticket varies based on customer type.
Create Inbound Order from Search
Select this option to open the Create New Transaction popup, where users can quickly create a ticket by searching for customer sites, trucks, existing work orders, or routes associated with the disposal record. If this is a cash pay customer, search for the cash pay site to process transactions on.
In the Create New Transaction popup, select the search type to use. This field can be defaulted to a specific setting in Facility Setup. If Truck is selected, the system will search the site inventory and match based on either the truck name or license plate number. Available search type options include:
| Search Option | Special Notes |
| Route | N/A |
| Waste Profile | N/A |
| Site | For cash pay customers, refer to the Scale-In Setup article on creating a site specific to Cash Pay to record cash pay customer transaction and payments on. |
| Truck | Boost efficiency and keep inbound traffic moving smoothly by preconfiguring a site's trucks and their license plate numbers in Customer Service > Site Inventory > Trucks. |
| Work Order | Work orders created in Customer Service can be searched here, provided they use an inbound-type service code and work type. |
- After entering the search information, if a match is found, the Create Inbound Order popup will display. Enter the applicable details and click Create. Things to note:
- To improve efficiency and reduce errors, the following defaults can be configured:
- The Material field can be configured to automatically default to a specific material type defined in Facility Setup.
- The Default Origin field can be configured to automatically display the origin defined for the site in Site Details.
- Once created, the Edit Inbound / Receiving screen will display where the gross and tare weights can be recorded as well as charges and payments collected. Things to consider:
- Trucks:
- Boost efficiency and keep inbound traffic moving smoothly by pre-configuring a trucks tare weights in Customer Service > Site Inventory > Trucks or Setup > Operation > Truck.
- Automate Posting Status:
- In Work Type Setup, automate the posting by enabling the Post Work Order When Completed setting.
- Weights:
- For tracking and auditing purposes, enable Require Manual Weight Reason in Facility Setup (Inbound/Outbound tab) to ensure users record a reason for any weight changes.
- Source/Origins:
- Optional Source or Origins tabs will display on the inbound order when the Track Inbound Source / Origin setting is enabled in Work Type Setup (Setup > Operations > Work Type [Details]). When configured, the inbound order cannot be completed until the required information has been recorded.
- Click 'Save' after all necessary information has been recorded.
- If all weights are collected and requirements met, the system will prompt the user to complete the service record upon saving; otherwise, it will remain in a pending or scheduled status on the Inbound screen.
Create Unidentified Inbound Order for Internal Vehicle
Select the Create Unidentified Inbound Order for Internal Vehicle option to record disposal activity for internal trucks that are not searchable using the other method.
- From the Inbound screen, select the 'Create Unidentified Inbound Order for Internal Vehicle' option. This will display the Add Disposal / Shipment popup.
- Select the Transport Method and Truck.
Note:- The trucks displayed here are configured in Setup > Operations > Truck.
- Boost efficiency and reduce errors by pre-configuring a truck's tare weight in Truck Setup.
- After all necessary information has been recorded, the record can be saved.
Pending Work Assignment
After creating the ticket, link it to a route or work order by selecting the Pending Work Assignment icon on the Edit Disposal Shipment screen. This opens the 'Associate Disposal to Route or Work Order' popup, where users can search for and select the appropriate route or work order.
Related Articles
Process Cash-Pay Customers
Scale Setup
Scale Photos Application (NavuNav)
Material Origin Setup
