Updated Articles

  1. Division Setup

    Pathway:  Setup > System > Division     This article outlines the setup of a Division, which serves as a distinct operating unit for organizing accounts. It plays a key role in streamlining operations, billing, and reporting processes. ...
  2. State / Province / Region Setup

    Pathway: Setup > System > State / Province /Region The State / Province / Region Setup screen allows for the configuration of a maximum credit card processing fee (%) by location. Settings in Account Class Setup determine whether a f...
  3. NavuNav (Android) - Wrong Phone Number Appearing on Map Tooltip (18853)

    A sporadic issue has been resolved that was causing the previously viewed account's number to display in the tooltip of the next site the driver was viewing when a phone number doesn't exist for the site.  ...
  4. NavuNav (Android) - Stops Switching Back from Completed to Pending (18327)

    An issue identified in beta version 6.3.17 caused completed stops to revert to pending when a driver applied a resolution while the application was offline. This has been resolved.  ...
  5. NavuNav (Android) - New Sequence Order Added to Sort/Filter Screen (18316) [New Feature]

    A new Sequence Order toggle has been added to the Filters screen, allowing drivers to choose how stops are sequenced. Selecting "Working Sequence" updates the next stop to be labeled as '1' each time a stop is completed. Alternatively, selecting ...
  6. NavuNav (Android) - Conversations Screen Not Displaying Users (18332,18873)

    An issue has been resolved that prevented users from appearing on the Conversation screen in the NavuNav (Android) driver app, preventing drivers from sending and receiving messages. Additionally, when a new message comes in, a sound will play and a...
  7. NavuNav (Android) - Photo Enlarge/Exit Triggers App Crash (18889)

    An issue has been resolved in the NavuNav application that caused it to crash when a driver captured a photo, enlarged it, clicked back, and attempted to recapture the photo. ...
  8. Dispatch (Operations) - Unable to View and Edit Labor Hours (18981)

    An issue that prevented labor hours from being viewed or edited has been resolved. Pathway: Operations > Dispatch [Route Data Entry (view) ] > Worker Labor Hours ...
  9. Inventory Management (Operations) - Equipment Details Not Displaying at the Bottom of the Inventory Management Screen (18977)

    An issue that prevented equipment details from displaying at the bottom of the Inventory Management screen has been resolved. Pathway: Operations > Inventory Management  ...
  10. Surcharge Management

    Pathway:  Sales > Surcharge Management The Surcharge Management screen is used to oversee and regulate surcharges applied to accounts and their sites. Within this screen, users can compare the base rate (the surcharge rate applied to the...