Updated Articles

  1. NavuNav (iPad) - Isolated Issue of Drivers Not Seeing Work Orders (18015)

    An issue caused by a SQL Server parameter limit has been resolved, which prevented drivers with more than 2,200 stops in a day from seeing work orders in NavuNav (iPad). Application: NavuNav (iPad)
  2. Services List (Operations) - Infrequent Issue Prevented Display of Stops (18024)

    In rare cases, stops did not display when NavuNav provided invalid latitude and longitude values for services marked as completed or with an exception. This issue has been identified and resolved.  Pathway: Operations > Dispatch ...
  3. Blanket Purchase Order Management

    Pathway:  Accounts > Blanket PO Management Access the Blanket Purchase Order Management screen to view both active and expired blanket purchase orders across all accounts and sites. Blanket Purchase Orders are managed at the account or ...
  4. Add Photos, Attachments, Purchase Orders and Waste Profiles to Accounts

    Pathway:  Accounts > Search > Accounts From the Account Details section of the Customer Service screen, click the attachments icon to add photos, documents, purchase orders, and waste profiles. The red item number alert displays a dynam...
  5. AR Analysis Report (AR) - Logic Updated to Taxes and Adjustments (17993)

    The logic for Adjustments and Taxes in the AR Analysis report has been updated to separately report any taxes included in an adjustment in the Taxes line. Previously, the taxes for adjustments were being included in the adjustments total line. ...
  6. Standard Reports (AR) - Updates to Tax Details and Tax Summary Reports (17994)

    The Total Sales column has been removed from the Tax Details and Tax Summary reports. Pathway: Reports > Standard Reports > AR ...
  7. Import Mapping

    Pathway:   Database > Import Mapping The Import Mapping tool is a feature used during the conversion process to help import customer data from their legacy system into Navusoft. Before conversion, a designated user should review the ex...
  8. Rate Update Batch (Sales) - Charge Code Selection Not Displaying (17801, 18006)

    An issue has been resolved that prevented charge codes from populating for selection, and the logic has been corrected to prevent a batch from showing 0 records after creation. Pathway:  Sales > Rate Update Batches ...
  9. Finance Charge and Late Fee Setup

    Pathway:  Setup > Account > Account Class > Finance Charges / Late Fees This article explains how to configure finance charges and late fees, which can be applied to an account's invoice during billing. To allow flexibility across account...
  10. Bill Group Setup

    Pathway:  Setup > Accounting > Bill Group Bill Groups establish the billing settings an account will follow and are assigned when an account is created. Because accounts may share the same billing criteria, a Bill Group can be assigned to...