Work Type

Pathway: Setup > Operations > Work Type


Work Type Setup identifies the various service transactions that are performed. When a service is scheduled, the work type that applies displays under the Work Type field on the service record that is created. Work types are specific to each Line of Business.


Permissions

The following permissions are required to use the Work Type Setup screen:


Permission IDPermission Name
24    
Setup \ Operations

Add/Update Work Type Field Descriptions

Setup: Add Work Type 

  1. Select the green + icon.
  2. Complete the following required fields:
    • Enter the ID for the work type.
    • Enter a Name for the work type.
    • Select the Line Of Business the work type belongs to.
  3. Complete additional fields based on your company's setup requirements.
  4. Click Save when finished.

Work Type Setup: Alerts

The Alerts tab allows users to review and manage alerts associated with different work types. The Alerts tab displays upon selection of a work type. Notification Types displayed here are managed in Setup > System > Notification Template. Use the toggle button associated with an alert to add it to a work type.


Work Type Setup: Surcharges

The Surcharges tab allows users to review and manage surcharges associated with different work types. The Surcharges tab displays upon selection of a work type from the upper grid. Use the toggle button associated with a surcharge to add it to a work type.