Updated Articles

  1. Rate Update Batch (Sales) - 'Months at Current Rate' filter not saving value (20533)

    An issue has been resolved that caused the Months at Current Rate filter in Site Service Rate Update Batch from saving and returning results.  Pathway : Sales > Rate Update Batch ...
  2. Facility (Setup / Operations) - Default Inbound Material Not Defaulting on New Tickets (20587, 20625)

    An issue has been resolved that was preventing the material set as the Default Inbound Material at the facility from appearing as the default when a new inbound work order is created.  Pathway: Setup > Operations > Facility   |  Oper...
  3. Order Processing

    Pathway:  Accounts > Order Processing The Order Processing screen offers a platform to review new customers (and their services), service changes for existing customers and online on-call orders received from the portal. It allows for adj...
  4. Truck Type

    Pathway:  Setup > Operations > Truck Type Truck Type Setup establishes and defines the distinct types of trucks utilized within the system and assists in turn-by-turn navigation by restricting the road options available to a specific truc...
  5. Facility Setup

    Pathway: Setup > Operations > Facility The following article details the tab-set in the Facility Setup tool. Setup here is used for the creation of Disposal/Ship records and is also utilized by the Disposal Activity tool in Operations....
  6. NavuNav (Android 6.7) - Android Tablet Disposal Screen Display Fix (19581)

    An issue has been resolved where the on-screen keyboard blocked the Add Ticket Image button on the Disposal screen in Portrait view and caused certain disposal fields to not display correctly on Android tablets. ...
  7. Work Type

    Pathway:  Setup > Operations > Work Type Work Type Setup identifies the various service transactions that are performed. When a service is scheduled, the work type that applies displays under the Work Type field on the service record that...
  8. Add a Blanket Purchase Order

    Pathway:  Accounts > Search > Attachments Icon Create a Blanket Purchase Order for an account to bill recurring services, manual charges and on call orders to. Blanket Purchase Orders can be limited to a specific site under the account,...
  9. Inbound / Outbound (Operations) - Display of Blanket PO Usage (19932)

    To give scale operators better visibility into a customer’s purchase order usage and help prevent overages, four new columns have been added to the Purchase Orders screen: Weight Limit , Weight to Date , Volume Limit , and Volume to Date . The...
  10. Process Cash Pay Customers

    Pathway:  Operations > Inbound / Outbound > Inbound (tab) For cash-pay customers, consider using the following inbound scale process to ensure all transactions are captured and to enhance scale house efficiency.  For more information on s...