Updated Articles

  1. Inbound Ticket Creation (Scale)

    Pathway:  Operations > Inbound / Outbound Before using the Inbound / Outbound screen, specific scale-related setup requirements must be completed. Refer to the Scale-In Setup article for necessary setup information.  Permiss...
  2. Process Cash Pay Customers

    Pathway:  Operations > Inbound / Outbound > Inbound (tab) For cash-pay customers, consider using the following inbound scale process to ensure all transactions are captured and to enhance scale house efficiency.  For more information on s...
  3. Division (Setup / System) - Additional EDI account field added (20504)

    To support a second EDI account, a new Republic EDI Company ID field has been added to the Integrations tab in Division Setup.  Pathway: Setup > System > Division ...
  4. Rate Update Batch (Sales) - 'Months at Current Rate' filter not saving value (20533)

    An issue has been resolved that caused the Months at Current Rate filter in Site Service Rate Update Batch from saving and returning results.  Pathway : Sales > Rate Update Batch ...
  5. Facility (Setup / Operations) - Default Inbound Material Not Defaulting on New Tickets (20587, 20625)

    An issue has been resolved that was preventing the material set as the Default Inbound Material at the facility from appearing as the default when a new inbound work order is created.  Pathway: Setup > Operations > Facility   |  Oper...
  6. Order Processing

    Pathway:  Accounts > Order Processing The Order Processing screen offers a platform to review new customers (and their services), service changes for existing customers and online on-call orders received from the portal. It allows for adj...
  7. Truck Type

    Pathway:  Setup > Operations > Truck Type Truck Type Setup establishes and defines the distinct types of trucks utilized within the system and assists in turn-by-turn navigation by restricting the road options available to a specific truc...
  8. Facility Setup

    Pathway: Setup > Operations > Facility The following article details the tab-set in the Facility Setup tool. Setup here is used for the creation of Disposal/Ship records and is also utilized by the Disposal Activity tool in Operations....
  9. NavuNav (Android 6.7) - Android Tablet Disposal Screen Display Fix (19581)

    An issue has been resolved where the on-screen keyboard blocked the Add Ticket Image button on the Disposal screen in Portrait view and caused certain disposal fields to not display correctly on Android tablets. ...
  10. Work Type

    Pathway:  Setup > Operations > Work Type Work Type Setup identifies the various service transactions that are performed. When a service is scheduled, the work type that applies displays under the Work Type field on the service record that...