Updated Articles

  1. Account Request (Accounts) - Inactive Request Types Continue to Display for Selection (17196)

    Logic has been corrected to request types to restrict what is available to only active types. Pathway: Accounts > Search > Accounts  ...
  2. Database Query (Database) - Fix Applied to Posting Status Code Values (17157)

    An issue has been resolved with the Posting Status Code for Work Order queries that prevented the correct display of status code values. Pathway:  Database > Database Query ...
  3. Cancellation Requests (Sales)

    Pathway:  Sales > Pipelines > Cancellation Requests The Cancellation Requests screen in Sales is used to manage and process requests submitted by an internal user on behalf of a customer seeking to cancel their service. Permissio...
  4. Database Query (Database) - Updates to Display Fields for Revenue Query (17154,17105) [New Feature]

    The following updates have been applied to the Database Query: Account Name 2 and  Invoice Date fields were added to the Revenue entity. When adding a filter, the Column field includes search functionality and has also been updated to display...
  5. Accounts - Display Title and Department After User Name - Affects Multiple Screens (17152) [New Feature]

    An update has been implemented across multiple screens with user dropdown lists, now showing the user's title and department next to their name. ...
  6. System Options (Setup) - Limit Material Type By Line Of Business (17142) [New Feature]

    Setup Screen Changes In the System Options Setup screen, a new field called 'Enable Limit Materials to LOB' has been added under the Operations tab. When this option is enabled, a Line of Business tab will display on the Material Type Setup s...
  7. Proposals (Accounts) - Updates to Proposal Pre-Authorization and Support for Terms Addendum and Surcharge Rates (16922, 17060, 17082) [New Feature]

    Proposals can now be configured to require either a single pre-authorization or two pre-authorizations before being sent to a customer. Additionally, the Proposal screen has been updated to include settings for Terms Addendum and Surcharge Rates. ...
  8. Reason Code (Setup) - Logic Updated to Display of Line of Business Field (17146)

    Logic has been updated for the Line of Business field in the Add Reason Code screen. When 'Downtime' is selected as the Type, the Line of Business field will no longer be required. Pathway:  Setup > System > Reason Code  ...
  9. Disposal Activity - Targets

    Pathway: Operations > Disposal Activity The Disposal Activity tool tracks progress made toward a disposal location's predefined target usage goal.  Progress towards target usage is calculated when a Disposal / Ship record is attached to ...
  10. Cancellation Request (Accounts) - Edit Cancellation Request Updates (17104) [New Feature]

    Two new tabs have been added to the Edit   Cancellation Request  screen:   A History tab has been added to track changes to cancellation requests, including updates to the assigned personnel and the current stage of the request. A Linke...