Pathway: Operations > Dispatch
At the end of the day, the following closing procedures should be considered.
Check Drivers? - Is this just reviewing that the drivers have logged their post-trip?
Verify Routes Are Complete
Routes are considered to be complete when:
The driver has completed their post-trip log
After the driver has completed their post trip log the route will display green in Dispatch
A timestamp will display for the route in the Post Trip column
There are no stops in the Pending status column
Stops should be reassigned to a different route or scheduled to another day
Review Pending Stops
Review the Pending column for stops the driver was unable to get to for servicing. Select the value to display the Services List of all pending stops for that route. Assign pending stops to a new route if they can still be serviced that day, or reschedule the stop to another day.
Always follow your company's procedures for handling pending stops.
Review the Pending column regularly throughout the day to help keep stops balanced and reduce the chances of having to reschedule stops at the end of the day.
Review Exceptions
In the event a driver arrived at a scheduled stop but was unable to service the location, the location will be given an exception status and included in the route's total Exceptions count.
Reviewing Exceptions For a Route:
Select the value from the route's Exceptions column to display the Services List. Only locations with an exceptions status for a route populate in the list.
Double click anywhere within the row of a location to open the location's work order.
Review the Details tab in the work order for driver added information regarding why the stop was unable to be serviced and any pictures the driver has attached.
Pictures can also be reviewed from the Services List
Follow your company's policy on the process and handling of exceptions.