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Active Dispatch now supports the EMPTY work type action category used for portable toilet operations. Previously, work orders with this category were not recognized. Pathway: Operations > Active Dispatch ...
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An issue has been resolved that caused every-X-weeks service records to duplicate across multiple future weeks after changes were made in Route Management . ...
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An issue has been resolved that prevented messages configured in Invoice Message Management from displaying on Base Invoice Format 12 . Pathway: Accounting > Invoice Message Management ...
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An issue has been resolved that prevented a custom work order name from displaying in the Print Format drop-down on the service record. Pathway: Setup > Report Formats ...
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An issue has been resolved that affected how AR records with a type of 9 were previously showing the numeric value “9” instead of the name " Payment/Deposit Conversion.' Pathway : Accounting > GL Transaction Processing ...
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Logic was updated on the Edit Site screen to display the Site Class field for accounts where the account class type was Residential . Previously, this field was only available for sites where the account class type was Commercial . ...
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An issue has been resolved where posting a service change from a Service Agreement (Order/Proposal) could result in the service frequency and routing being removed from the Active Services record. In these cases, the service rate was updated corre...
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An issue has been resolved where the Sales Results Net New – Sales Results Details Excel export was displaying incorrect new and previous service frequencies. Pathway: Reports > Analysis > Sales Results Net New ...
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An issue has been resolved where invoices generated for merchant processing and convenience fees were missing key account details. The account “mail to” header, site header, and invoice detail line items were not displaying on these invoices. ...
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An issue was resolved in the Transfer Service process where the Minimum Type was not carried forward to the new site service on the target account. Pathway: Customer Service Screen > Active Services > [right click] Transfer Service ...