Updated Articles

  1. Service Region (Setup) - Logic Updated to 'Default Online Order Sales Rep' Field (17222)

    Enhancements to the Service Region Setup screen to restrict the 'Default Online Sales Rep' selection to users with permission 260, 'Assignable as Sales Rep.' Pathway:  Setup > Services > Service Region ...
  2. Import User

    The option to import system users is available in the Database module. This method provides an efficient way of mass creating user accounts in Navusoft. Once imported, user accounts can be updated from the User Setup and User Profile screens. ...
  3. AR Payment Batch (Accounting) - Total Counts Updated (17198)

    A change has been made to the AR Payment Batch Screen to change the Open, Posted, and Voided count from a batch count to a count of payments. Pathway: Accounting > AR Payment Batch ...
  4. New Account Template (Setup) - Logic Updated to Bill Group Field in Add/Edit New Account Template (17188)

    A change has been made to the Add/Edit New Account Template, removing the limitation that restricted Bill Group selection based on the Division. In Bill Group Setup, if the Division field is left blank, the bill group will be universally available...
  5. Customer Service Screen (Accounts) - Label Update for Wallet/Default Payment Method (17197)

    Previously, when the 'Payment Methods' label in the Customer Portal and an account's AR History was updated to 'Wallet', the change unintentionally impacted other areas where the label was used. Any unintended changes have now been corrected. ...
  6. Default Rate Setup (Service Code)

    Pathway:  Setup > Services > Default Pricing > Service Code | Setup > Services > Service Code Create default rates for a service code specific to the division, service region and frequency of the service. A service code may have more than...
  7. Basic Navigation

    This article provides an overview of basic navigation within the Navusoft product. User Account Select the user account drop down to log out, edit your screen display and account information, or to reference the system version your...
  8. Add and Edit Account Contact

    Pathway:  Accounts > Search > Accounts The View Contacts tool, accessible in the Account Details section of the customer service screen, provides users the ability to add and edit contacts associated with accounts and sites. P...
  9. Add Task

    Pathway:  Accounts > Search > Accounts Tasks can be added to a customer's account for any reason where followup, further review, or something related to the successful operation of the account is needed. The Add Task tool allows users to ...
  10. Add Appointment

    Pathway:  Accounts > Search > Accounts Add an appointment to a customer's account for future meetings, events and followups. An appointment can be added from the account's menu option,   or by right clicking within the calendar. ...