New Articles

  1. Billing Analyis (Billing) - Reports Not Exporting to Excel (15690)

    The issue preventing the generation of any Billing Analysis reports in Excel has been resolved. Pathway: Accounting > Billing > (right-click) on a batch > Billing Analysis ...
  2. Create a Billing Batch

    Pathway:  Accounting > Billing The Billing Batch screen streamlines the bulk processing of billing transactions within the Navusoft system. This article captures the process of creating a new billing batch. Permissions The...
  3. Create Invoice (AR History) - Message to Display if 'Generate Invoice' Button is Disabled (16349) [Enhancement]

    On the Create Invoice screen, if the Generate Invoice button is disabled, users will see the following reason displayed: "Unable to generate invoice; this account is part of an in-progress billing batch." Pathway: Accounts > Customer Se...
  4. AR History (Accounts) - Daily Auto Apply Not Applying Credits (16316)

    The logic has been updated to fix an issue that was preventing credit invoices from being applied to open and past-due invoices during the daily auto-apply process. Pathway: Accounts > Customer Service Screen > AR History ...
  5. Inbound/Outbound - Auto Print Scale Ticket for Outbound Orders (16244) [Enhancement]

    The logic for outbound work orders has been updated so that the scale ticket will automatically print when the work status is set to 'Shipped - Completed.' Pathway: Operations > Inbound / Outbound ...
  6. NavuNav (Android) - Reasons Not Displaying for 'Omit Signature' Option (15984)

    An issue has been resolved in the Android app that was preventing the reasons from populating for 'Select Omit Signature Reason'. ...
  7. NavuNav (Android) - Group Labels Limit Increased (15874) [Enhancement]

    The Group Label function in NavuNav has been updated to increase the maximum number of labels that can be uploaded from 300 to 450. ...
  8. NavuNav (Android) - Decimal Points Allowed on Screens (16246) [Enhancement]

    The Items Collected and Add/Update Extras screens in the NavuNav Android app have been enhanced to support the use of decimals. ...
  9. Accounts - Logic Updated to Reason Codes in View Change History and Service Additional Fields Screens (16333) [Enhancement]

    The Reason Code field in the View Change History and Service Additional Fields screens now allows users with permission 392 (Edit Reason Code in Sales Results and History) to edit the code to another of the same type. Pathway: Account...
  10. Rate Update Batch (Sales) - Screen Updates (16332) [Enhancement]

    The Site Service Rate Update Batch screen has been enhanced to now include a Quantity (QTY) field and a Service Frequency field within the Extended Grid View. Pathway: Sales > Rate Update Batches > (open) Service Batches ...