New Articles

  1. Account Class - Screen Modifications to Add/Edit Account Class (15853) [Enhancement]

    The Add/Edit Account Class screen has been modified with the following changes: The 'Status Management' and 'Finance Charge / Late Fees' sections have been relocated to their own tabs. Two new fields "Deposit GL Account" and "Deposit GL Segment" ...
  2. Service Record - Unable to Print Labels (15758)

    An issue that previously resulted in an error when a user tried to print labels has been resolved. ...
  3. Operations - Holiday Schedule Editor Updated (14371) [Enhancement]

    Previously, when making changes to a holiday schedule item, only the "From Date" field was accessible for editing. This feature has been enhanced to include an editable "To Date" field as well. Pathway:  Setup > Operations > Holiday Sche...
  4. System - New Key Paths Added to Service Notifiction / Reminder Template (15879) [Enhancement]

    Key Paths for the "Service Notification / Reminder," Notification Type has been updated to include "account.division."   Pathway: Setup > System > Notification Template ...
  5. Services List - Equipment Column Updated to Include Equipment Properties (15880) [Enhancement]

    The Equipment column on the Services List screen now shows an asterisk next to the equipment type if that equipment includes properties related to a service. When you hover your cursor over the asterisk, the associated properties will be displayed. ...
  6. GL Transaction Processing - Logic Updated to Display the User Who Posted (15841)

    The GL Transaction Processing screen has been updated to display the name of the user who processed single invoices. Pathway: Accounting > GL Transaction Processing ...
  7. Standard Reports (AR) - Driver Productivity Removed (15872)

    Within Standard Reports >  AR, the Driver Productivity Report has been removed.  Pathway:  Reports > Standard Reports > AR  ...
  8. Dispatch - Service Record Posting Destruction Date And Receipt (15869)

    The following updates have been applied to the Destruction Date Tracking field in Work Type Setup: A new option "Tracking and Destruction Date Entry Required" has been added and requires the user to enter the Transfer Receipt Date and Destructio...
  9. Rate Update Batch - Site Information Not Displaying After Batch is Posted (15789)

    Previously, after a rate update was posted, the Site ID and Site Name did not display when the batch was reopened. This has been resolved.  Pathway:  Sales > Rate Update Batch ...
  10. AR History - Balance Write Off Logic Update (14110) [Enhancement]

    In AR History, the Reason Code drop down for Balance Write Offs has been updated to only include "Invoice Adjustment" reason code types that also have a GL Account identified. Pathway: Accounts > AR History ...