New Articles

  1. Analysis Reports - Sales Results Net New (16034)

    Previously, if a site name included special characters, the exported document would exclude all data for the month the site was included in. This issue has been addressed to accommodate sites with special characters.   Pathway:  Reports > ...
  2. Accounts - Service Completed Notification Not Sending (16035)

    Previously, an issue prevented the Service Completed notification from sending when a work order's Work Status was marked 'Service Completed.' This has been resolved.     Pathway:  Accounts > Search > Accounts ...
  3. Edit Account/Site - Option to Change The Division for Accounts and Sites (16011)(16010) [Enhancement]

    Accounts An enhancement has been applied to allow editing of the Division field for accounts. Previously, attempting to edit this field when an Accounts Receivable (AR) record existed would result in an error message.  For this enhancement, a...
  4. Customer Portal - Changes to Quick Pay and Make A Payment Screen (15952) [Enhancement]

    The following changes have been applied to both the Quick Pay and Make a Payment screens available in the Customer Portal: Radio buttons and payment options have been added to allow customers to select how they would like to pay. If 'Selec...
  5. Dispatch - Vehicle Inspections Failing to Post if Driver Note is Too Long (15944)

    The Notes field on the Vehicle Inspection Results screen has been enhanced to accommodate 500 characters, resolving the issue where vehicle inspections were not being posted when drivers entered lengthy notes. Pathway: Operations > Disp...
  6. AR Payment Batch - Display Changes and Option to 'Change Account' on a Non-Posted Batch (16023, 16006) [Enhancement]

    The following enhancements have been applied to the AR Payment Batch screen: The 'Bank Cleared Date' column has been relocated to display next to the 'Date' column.  A "Change Account" option (available by right clicking within the row of the acc...
  7. Sales (Pipelines) - Improvements Applied To Pipeline Opportunities (15946) [Enhancement]

    The following changes have been made to the Pipeline Opportunities screen: The previously displayed checkbox filters have been moved to the top of the screen and are now presented as dropdown selections. The default setting for each is 'All.' ...
  8. Credit Card / ACH Reconciliation

    Pathway:  Accounting > Credit Card / ACH Reconciliation The Credit Card/ACH Reconciliation screen offers a clear and detailed record of all credit card and ACH transactions for a specified time period. The displayed results are based on ...
  9. Accounts - Add Payment Method / Make Payment Method Inactive

    Pathway:  Accounts > Search > Accounts  Manage payment methods for an account by using the Wallet link on the AR History screen. Displayed with the Wallet link is a numeric value in parentheses to indicate the current number of paymen...
  10. Invoice Notification Monitoring

    Pathway:   Accounting > Invoice Notification Monitoring  The Invoice Notification Monitoring screen offers a summary of invoices that have been either printed or emailed, along with an indication of whether the recipients have viewed the ...