New Articles

  1. Enable Site Service Recurring Minimum (Setup Process)

    This article details the setup required to include a monthly service minimum for sites. When setup is complete, a Minimum Per Month field will display when adding an active service to a site, or adding a service to a proposal. Setup: Li...
  2. Setup - Site Service Recurring Minimum Functionality Added (15844) [Enhancement]

    To offer the availability of site service recurring minimum functionality, the following screens have been updated: Line of Business Pathway:  Setup > Services > Line of Business The Profitability section has been relocated to its own tab. ...
  3. AR History - Logic Updated to Single Invoices if Account has a Billing Batch in Progress (15911) [Enhancement]

    The logic has been revised to restrict the generation of a single invoice when a billing batch is currently in progress for the account. In the image below, 'Generate Invoice' is unavailable and the billing batch is referenced in red text at the top...
  4. Services - NavuNav Available Charge Codes in Line Of Business and Charge Code Setup (15895) [Enhancement]

    In the NavuNav Settings of a charge code, if ' Hide In NavuNav' is set to "Yes," the charge code will not  display in the NavuNav Available Extra Charges  section on the Line of Business Setup screen.  Charge Code Setting Effect in Line o...
  5. AR History - Print Single Invoice Includes Link to Pay Invoice (15807) [Enhancement]

    When print ing a single Invoice, the system will show the invoice balance and a 'Make a Payment' link, accompanied by a list of the work orders presented as selectable hyperlinks.    Pathway:  Accounts > Search > Accounts  ...
  6. Account Class - Update to Account Portal Tab Setting (15830) [Enhancement]

    The 'Enable Service Photo Display' settings has been renamed to "Default Work Order Photo - Display in Customer Portal." Additionally, the photo logic in NavuNav has been modified to align with this updated setting. Pathway: Setup > Acc...
  7. Edit Site - Site Custom Settings Not Retaining Value (15901)

    An issue has been resolved that caused the Value to disappear from the Site Custom Settings Properties if an edit was made to the site. Pathway:  Accounts > Edit Site > [select} Site Custom Settings icon ...
  8. Report Formats - Work Order Format 3 Updated (15892) [Enhancement]

    Work Order Format 3 has been updated to display the driver and customer signatures captured in NavuaNav at the bottom of the work order along with the completion date (contingent upon a signature capture). Pathway: Setup > Report Format...
  9. Edit Account - Option to Group Invoice Details (15893) [Enhancement]

    Invoice Detail Level functionality has been added to allow for grouping invoice details by Line of Business, Material, or Site Service. This option is only visible when the invoice format assigned to the Bill Group is formatted to use this functiona...
  10. NavuNav Android - Logic Updated to Truck Selection When Logging Out and Back In (15796)

    Logic has been updated to maintain the initial Truck selection on the app if the user logs out and back in again for the same day.   Pathway: NavuNav(Android) > Check In (Available after logging in) ...