New Articles

  1. Cancellation Request (Accounts) - Edit Cancellation Request Updates (17104) [New Feature]

    Two new tabs have been added to the Edit   Cancellation Request  screen:   A History tab has been added to track changes to cancellation requests, including updates to the assigned personnel and the current stage of the request. A Linke...
  2. Division (Setup) - Division Setup Screen Updates (17111)

    The following changes have been made to the Division Setup screen: A green + was added to the screen to open the Add Division tool. To edit a division, double click within its row. The screen now includes export and refresh buttons and a sear...
  3. Proposals (Accounts) - Updates to Proposal Pre-Authorization and Support for Terms Addendum and Surcharge Rates (16922, 17060, 17082) [New Feature]

    Proposals can now be configured to require either a single pre-authorization or two pre-authorizations before being sent to a customer. Additionally, the Proposal screen has been updated to include settings for Terms Addendum and Surcharge Rates. ...
  4. Collection Group/Agency Setup

    Pathway:  Setup > Accounting > Collection Group/Agency The Collections Group Setup screen is used to create and manage the collection groups and agencies that can be assigned to accounts. This screen allows you to set up profiles for both...
  5. Broker Group Setup

    Pathway:  Setup > Account > Broker Group The Broker Group Setup screen allows you to create and manage broker groups, which can be assigned to accounts categorized under the 'Broker' account class. Broker Group Setup Field Descrip...
  6. Database Query (Database)- New Fields Added to Work Order (17124)

    Two new options have been added to the Work Order entity's Database Query: Equipment Volume and Service Note. Pathway:  Database > Database Query ...
  7. NavuNav (Android) - Business Hours Status Icons Added to Stops (16801) [New Feature]

    In the NavuNav (Android) application, an icon has been added to the Stop List and Stop Details screens to indicate whether a customer is open, closed, or closing soon. The customer's open time is displayed afterward. The status is indicated by the...
  8. Add/Edit Contact (Accounts) - Additional Contact Option for Invoice & Past Due Notifications (17099) [New Feature]

    Edit Contact has been updated to include the option to allow a non-billing contact to receive invoice and past-due notifications. For this, the following requirements must be met: This field only displays IF 'None' is selected for the Billing ...
  9. Line of Business (Setup) - NavuNav (Android) Setting Added (17070) [New Feature]

    A new 'Service Description Display' field has been added to the Mobile tab for a Line of Business. This change affects how the service description is displayed to drivers in NavuNav (Android). Pathway: Setup > Services > Line of Business...
  10. Account Status (Accounts) - Internal/External Collection Status Options Added (17081) [New Feature]

    Two new status options, 'Internal Collections' and 'External Collections,' have been added to the Account Status drop down menu. To apply either status, the following requirements must be met: In Setup > Accounting , a new 'Collection Group / A...