New Articles

  1. Tax Region Setup

    Pathway : Setup > Accounting > Tax Region  The Tax Region Setup screen defines geographic areas where specific tax sets apply. When a tax region is assigned to an account or site, the associated taxes are automatically applied during billi...
  2. Edit Service Record (Accounts) - Duplicated Site Service Charges (17616)

    An issue has been resolved that caused service charges to be duplicated on a service record after a rate change was applied to the active service. Pathway:  Customer Service screen > [open] Service Record ...
  3. Disposal Activity (Operations) - Updates to the Activity and Details Screens (15934)

    The following updates have been applied to the Activity tab in Disposal Activity, and the Details screen , accessible by clicking on a summary link: Activity tab updates: The original 'Group By' drop down option has been renamed to "S...
  4. Create On Call Order (Accounts) - Update to Information Displayed on 'Create On Call Order' (16496)

    The Create On Call Order pop-up editor has been updated to include the following information:  Site ID, Name and Address EPA (if one exists) Terms / Payment Required Phone number Contact (account contact, if one exists) Business Hours - a...
  5. Import Balance Write Off (Database) - New Import Feature (17782) [New Feature]

    A new import option, Import Balance Write-Off , has been added to the Database module. This feature is accessible only to users with the appropriate authorization. To enable this functionality, a new permission– 473 (Import Balance Write Of...
  6. Import Balance Write Off

    Pathway:   Database > Import > Import Balance Write Off The following article captures the requirements of importing balance write offs for an account.    This process cannot be undone.  Before proceeding with the import, ensure th...
  7. Invoice Application (AR Payment Batch) - 'Unapply All' Button Added (17172)

    A new "Unapply All" button has been added to the Invoice Application screen for easier management. Pathway:  Accounting > AR Payment Batch ...
  8. User Activities (Accounts) - Underlined Valies to Clearly Identify Details Available (17178)

    The User Activity screen has been updated to better highlight activities with associated details. Clicking on an activity will display its details in the lower grid of the screen. Pathway: Accounts > User Activities ...
  9. Invoice Adjustment (Accounts) - Update to Adjustment Period Drop-Down (17799)

    The Period drop down in the Invoice Adjustment screen has been updated to show only the current period and the previous period, provided the previous period remains open. Pathway:  Customer Service screen > AR History > [right-click on] ...
  10. Snoozed Alerts (Alerts) - Updates to Snoozed Alerts (17164) [New Feature]

    The following updates have been made to Snoozed Alerts: Snoozed Alerts has been renamed to "Alert History." The Alert History screen has been split into two tabs: Snoozed Alerts : Displays alerts that have been snoozed. Alerts in this section...