New Articles

  1. Tax Setup (Accounting Setup) - Tax Rate to Allow 4 Decimals (17627)

    The Rate field in the Tax Rate tab of the Tax Region Setup screen has been updated to support up to four decimal places. ...
  2. Add Account (Accounts) - Update to Surcharge Group for Prospect Accounts (17586)

    On the 'Create Account' screen, the Surcharge Group is now visible for the Prospect status and automatically defaults based on the selected Service Region. Pathway:  Accounts > Add Account  ...
  3. Database Query (Database) - New Cancellation Entity Added (17603) {New Feature}

    In Database Query, a new Cancellation Requests entity has been introduced, enabling it as a basis for creating queries to pull historical cancellation data. Pathway: Database > Database Query ...
  4. Route Management Overview

    Pathway:   Operations > Route Management The Route Management tool is used to manage new and existing stops on a route and should be included in daily operation activities. This article details the functionality and purpose o...
  5. Rate Update Batch (Sales) - Updates to Voiding a Batch (17608)

    Previously, the Reason Code and Net Variance fields were displayed when voiding a batch. With this update, those fields are now hidden, leaving only the Notes field visible. Pathway:   Sales > Rate Update Batch ...
  6. Route Management (Operations) - New 'Reset Sequence to 0 on Reroute/Reschedule' Checkbox (17500) [New Feature]

    A new 'Reset Sequence to 0 on Reroute/Reschedule' checkbox has been added to the Current tab of the Route Management screen. Checked : Assigning a new route or rescheduling a service will set the New Sequence to 0 . Unchecked : Assigning...
  7. AR Aging Management (Accounting) - Min. Past Due Balance Filtering Fix (17582)

    The Min. Past Due Balance filter on the AR Aging Management screen has been corrected to properly filter by the past due amount instead of the total amount. Pathway: Accounting > AR Aging Management ...
  8. Billing (Accounting) - Hyperlinks Added to Counts (17475) [New Feature]

    In Billing, the counts in the Invoice Count, Print Count, Notification Count, and Auto Pay Enrolled columns are now displayed as hyperlinks. Clicking a hyperlink opens a popup window with detailed information. Pathway: Accounting > Billi...
  9. GL Segmentation Setup (Accounting Setup) - Segment Length Increased (17517)

    GL Segmentation has been updated to limit the total length, including separators, to a maximum of 30 characters. Pathway: Setup > Accounting > GL Segmentation ...
  10. GL Batch Export - Quickbooks Integration

    Pathway:  Accounting > GL Transaction Processing Export GL batches from Navusoft into an Excel file for uploading into QuickBooks using the process outlined here. This documentation outlines the steps within Navusoft, provides recommendat...