New Articles

  1. Route Management (Operations) - Enhancement to View Site Notes, Access Note and Business Hours (18178)

    An enhancement has been applied to the Pending and Current screens of Route Management to improve visibility of site notes, access notes, and business hours. If any of this information exists for a site, an asterisk is displayed after the site...
  2. Dispatch (Operations) - Pins not Displaying on Map for the 'Work Type' Grid View (20052)

    An issue was resolved where the Route Dispatch Map  failed to display pins for selected routes in the Work Type grid view. Pathway: Operations >Dispatch > Work Type [grid view] ...
  3. Active Services (Accounts) - Last Activity Date Not Displayed (20067)

    An issue was resolved that prevented the most recent completed work order date from displaying in the Last Activity column within the Active Service section. Pathway: Customer Service Screen > Active Services [section] ...
  4. AR Aging Management (Accounting) - Update to Bill Group Filter (20291)

    The Bill Group filter on the AR Aging Management screen has been enhanced to allow for multiple bill group selections.  Pathway: Accounting > AR Aging Management ...
  5. GL Transaction Processing (Accounting) - Support of Deferred Surcharges (20244)

    Billing has been enhanced to support deferred surcharges for accounts on Advance billing.  Example Account GL Transaction Processing example   ...
  6. Notify of Future Rate Increase During Billing

    Pathway: Accounting > Billing Notifying customers of upcoming rate changes is an important part of transparent billing. This functionality helps users proactively inform customers by flagging invoices affected by a future rate increase a...
  7. Edit Site (Accounts) - Modification to Site Level Finance Charges (20255)

    The billing process has been updated for accounts with Bill by Site enabled to apply only site-level finance charges associated with the site’s assigned bill group, excluding account-level finance charges. Pathway: Customer Service Scre...
  8. AR History (Accounts) - Updates to Proration Calculations (20258, 20260, 20257, 20256)

    The following resolutions have been applied to proration calculations:  Logic update to proration start date and calculation logic An issue has been resolved where proration charges and proration credits could round to different amounts. Whe...
  9. Billing (Accounting) - Search Box Does Not Limit Displayed Results (20152)

    An issue was resolved in the Pre-Billing window where entering text into the search box did not filter results. All records continued to display, regardless of the search criteria entered. This behavior occurred across all tabs. Pathway...
  10. Inventory Management (Operations) - Yards Not Displayed When Division Filter Is Applied (19903)

    An issue has been resolved on the Inventory Management screen that caused the yards to disappear when a Division filter was applied.  Pathway: Operations > Inventory Management   ...