New Articles

  1. Account Requests

    Pathway:  Accounts > Search > Accounts    The Account Request tool allows users to create and manage action requests for specific accounts. Once a request is made, it is sent to the Account Request Management tool, where it can be t...
  2. Account Request (Accounts) - Inactive Request Types Continue to Display for Selection (17196)

    Logic has been corrected to request types to restrict what is available to only active types. Pathway: Accounts > Search > Accounts  ...
  3. Cancellation Request

    Pathway:  Accounts > Account Menu > Cancellation Request The Cancellation Request screen is used to initiate the cancellation process for an account; however, cancellations must be applied directly to the active service, separate from the...
  4. Database Query (Database) - Fix Applied to Posting Status Code Values (17157)

    An issue has been resolved with the Posting Status Code for Work Order queries that prevented the correct display of status code values. Pathway:  Database > Database Query ...
  5. Accounts - Display Title and Department After User Name - Affects Multiple Screens (17152) [New Feature]

    An update has been implemented across multiple screens with user dropdown lists, now showing the user's title and department next to their name. ...
  6. System Options (Setup) - Limit Material Type By Line Of Business (17142) [New Feature]

    Setup Screen Changes In the System Options Setup screen, a new field called 'Enable Limit Materials to LOB' has been added under the Operations tab. When this option is enabled, a Line of Business tab will display on the Material Type Setup s...
  7. Database Query (Database) - Updates to Display Fields for Revenue Query (17154,17105) [New Feature]

    The following updates have been applied to the Database Query: Account Name 2 and  Invoice Date fields were added to the Revenue entity. When adding a filter, the Column field includes search functionality and has also been updated to display...
  8. Reason Code (Setup) - Logic Updated to Display of Line of Business Field (17146)

    Logic has been updated for the Line of Business field in the Add Reason Code screen. When 'Downtime' is selected as the Type, the Line of Business field will no longer be required. Pathway:  Setup > System > Reason Code  ...
  9. NavuNav (Android) - Updates to Residential View (12862) [New Feature]

    In NavuNav (Android), the following features were added to the Residential mode: Enable/Disable Auto Center Enable/Disable Auto North Enable/Disable Auto Zoom ...
  10. NavuNav (Android) - Chat Feature Added to Driver App (15109) [New Feature]

    A new chat feature has been added to NavuNav (Android). With this feature, when a driver has unread messages, the chat icon will display a count of the unread messages. ...