Updated Articles

  1. Inbound / Outbound (Operations) - Calculation Logic Correction for Pounds to Long Ton on Disposal / Ship Records (20056)

    A calculation issue on Disposal Records that caused a discrepancy in the pounds to  long ton conversion has been resolved. ...
  2. Inbound / Outbound (Operations) - Deleting Default Origin Text No Longer Advances to Next Screen (20634)

    An issue that caused the Inbound Order creation screen to automatically advance when the default Origin text was fully deleted has been resolved. Previously, if a user began typing in the Origin field and then deleted the entered text to resta...
  3. Prepayments (Create On Call Order)

    Pathway:  Accounts > Search: Account > Create On Call Order The Prepayment option is a feature that can be used during the creation of an on-call order to collect payment before a service is started. This allows for a seamless and conveni...
  4. Orders, Quotes, and Contracts (Accounts) - Email Service Proposal Subject Not Displaying Correctly (20453)

    When emailing a Service Proposal, the recipient of the email should see the correct keypath data displayed in the subject area of the received email.  This was not displaying correctly and has been fixed. Pathway: Account > Orders, Qu...
  5. Site Inventory (Equipment)

    Pathway:  Account (Customer Service Screen) > Display Inventory > Equipment (tab) Site Inventory keeps track of the equipment and trucks used at a site. Users can use this feature to document equipment additions, removals, and transfers ...
  6. Customer Service (Accounts) - Create On Call Order - Do not load order PO with site PO by default (20154)

    Updated logic for the Create On Call Order process so that the on call order PO number is no longer preloaded with the site PO number upon initial create. Pathway:  Customer Service Screen > Calendar Section > [right-click] Create On...
  7. Photos, Attachments & Purchase Orders (Accounts) - Updates to 'Blanket PO Billed To Date' Screen (20299)

    The customer service Blanket Purchase Order Billed To Date popup has been updated: Invoice # column added as the first column. Export to Excel button added to the dialog bar. S earch box added to the dialog bar. Account Speci...
  8. User Activities (Accounts) - Task Details Not Populating When 0/# or #/0 (20527)

    The issue with the Task details section of the Accounts > User Activities not populating when the Tasks value is either 0/# or #/0 for a given user has been fixed.   When clicking on a Task value of 0/# or #/0, the history of tasks for that u...
  9. AR History Overview

    Pathway:   Accounts > Search > Accounts The AR History screen displays an account's balance for services they have received. In addition, AR History is used to manage the account's payment methods, post a payment and generate an in...
  10. AR History (Accounts) - Account Number Not Displaying on Statement PDFs (20460)

    The issue with the account not displaying on the Statement PDFs when the aging bucket balances are all zero has been fixed. Pathway:   Account > AR History icon > Statement dropdown > Print Statement ...