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Pathway: Operations > Site Geocoding & Service Time Site Geocoding is the process of assigning precise geographical coordinates (latitude and longitude) to a service location ( Site ). This creates a digital "pin" on the map, whic...
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Last Updated: 05/14/2026
in Customer Portal Home
Pathway: Customer Portal > Submit an Online Request The Submit Request feature in the Customer Portal allows customers to submit a request. An account request is a specific action or information requested by a customer. To understand...
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The following enhancements have been made to the process of geocoding non-geocoded service sites: The ability to override the Account Class Default Geocoding Type has been added. If an Account Class is set to Street Side by default, user...
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Last Updated: 05/14/2026
in Customer Portal Home
Pathway: Customer Portal > [Create Order] The Create Order feature in the Customer Portal allows customers to request a service that has not yet been scheduled. Given specific account requirements have been met, users can quickly in...
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Last Updated: 05/14/2026
in Dashboard Home Dashboards Pathway: Dashboard > Dashboard [drop down] > Operations - Roll Off The Operations – Roll-Off Dashboard provides a comprehensive view of Roll-Off line of business performance and is broken into three views, each designed to support a ...
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Last Updated: 05/14/2026
in Customer Portal Home
Pathway: Customer Portal > Reports/Documents The "Reports/Documents" button enables users to search for reports and documents associated with the selected account and service locations within a specified time frame. To enable accessibili...
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Last Updated: 05/14/2026
in Dashboard Home Dashboards This is a rolling 13-month operational and financial dashboard for a Front Load waste collection business. Data rolls off monthly with the most recent period on the left, giving management a continuous trailing-year view at all times. What...
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Last Updated: 05/14/2026
in Dashboard Home Dashboards
This is a rolling 13-month operational and financial dashboard for a Residential waste collection business. Data rolls off monthly with the most recent period on the left, giving management a continuous trailing-year view at all times. W...
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Last Updated: 05/13/2026
in Release Notes Home Release 67
The release notes in this article correspond to version 67. Screens and logic may have changed in newer versions. Home Screen Home Display - Display Changes to Notification Icons and Modules (14318) [Enhancement] Modules and ...
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Pathway: Accounts > Search > Customer Account The following process applies to creating an account request for a customer. An account request is a specific action or information requested by a customer. Different types of account reque...