Pathway: Operations > Dispatch
When the Dispatch screen displays, routes without a designated driver display at the top of the list. This screen allows for the editing of truck and driver assignments; however, truck/driver re-assignment changes should NEVER be made once a driver has started their route.
If a driver started a route but cannot complete it, reassign the service records to a different route. Avoid assigning a new truck and driver to a route that is already underway.
Permissions
The following permissions are required to assign trucks, drivers and helpers to a route.
| Permission ID | Permission Name |
| 88 | Dispatch |
Add and Update Truck, Driver and Helper Assignments
- Load the Dispatch screen using the available filters.
- By default, the Dispatch tool displays in the Standard grid view. For purposes of assigning and reassigning trucks and drivers, continue to use this view.
- Double-click within the row of a route (not the route name/ID) to display the Edit Route Record pop up.
- Note: Clicking on the route Name/ID will display a calendar.
- To assign or change the truck assignment, select a Truck from the drop down list. If the truck should be the default truck for the route, select the "Set as Default" check box.
- To assign or change a driver assignment, select a Driver from the drop down list. If the driver should be the default driver for the route, select the "Set as Default" check box.
- To assign or change a helper assignment, select a Helper from the drop down list. If the helper should be the default driver for the route, select the "Set as Default" check box.
- Select Save and continue for each route until all routes are assigned a truck and driver.