Updated Articles

  1. Dispatch (Services List) - 'Frequency' Column Added (16462) [Enhancement]

    A 'Frequency' column has been added to the Dispatch 2 view of the Services List screen.  Pathway:  Operations > Dispatch > Services List  ...
  2. Aging Details to A Date (Standard Reports) - Report is Not Showing All Expected Invoices (15792)

    An issue has been resolved that prevented the Aging Details to a Date report from showing all qualifying invoices.  Pathway: Reports > Standard Reports > AR > Aging Details to a Date ...
  3. Billing - Unable to Print Invoices From Invoice Notification Summary (16461)

    Previously, users encountered an issue where the print option on the Invoice Notification Summary screen was unresponsive when attempting to print invoices. Pathway: Accounting > Billing > Pending and In Process > Notifications section...
  4. Send Email

    Pathway:  Accounts > Search: Account > Account Menu > Send Email In the account menu drop-down  of the Customer Service screen, the Send Emai l feature allows users to directly email account contacts or others for reasons regarding their...
  5. Sync External Email and Appointments

    Stay on top of email communications and appointments with account contacts by syncing your external email account to Navusoft. After the simple setup process is complete, any new appointments or email communications associated with an account contac...
  6. Add a Lead

    Pathway: Accounts (Search) >  Account > Account Menu > Lead Add a lead to a prospect account to effectively manage and followup on future sales opportunities. Leads added here are shared with many of the CRM tools available in the Sales m...
  7. Invoice Notification Monitoring

    Pathway:   Accounting > Invoice Notification Monitoring  The Invoice Notification Monitoring screen offers a summary of invoices that have been either printed or emailed, along with an indication of whether the recipients have viewed the ...
  8. Account Details - Screen Improvement (16441) [Enhancement]

    In the Account Details section of the Customer Service screen, Paper Bill Fee has been relocated to display under Invoice Delivery. Additionally, the red font has been enhanced. Pathway: Accounts > Customer Service Screen ...
  9. Dispatch - Excel Export Format Update for Completed Stops (16414) [Enhancement]

    'Sequence' and 'Completion Time' have been separated into two separate columns in the Completion Report export.  Columns have been manually hidden in the screenshot for purposes of capturing the change.  Pathway: Operations > Dispatch...
  10. AR Payment Batch - Update to 'Bank Cleared Date' Field (16400) [Enhancement]

    The "Bank Cleared Date" field has been updated to enable deletion of the date using the keyboard's delete button. Pathway: Accounting > AR Payment Batch ...