Updated Articles

  1. Labels (Hazardous Waste) - New Generic Label Created (15922) [Enhancement]

    A new '4x6 Hazardous Waste Label - With Background' option has been included in the Print Work Order Labels list on the Edit Service Record screen. Pathway:  Work Order (search) > Charges (tab)  ...
  2. Work Order Payments Report

    Pathway:  Reports > Standard Reports > AR > Work Order Payments The Work Order Payments report provides a comprehensive breakdown of each work order that is associated with a payment transaction. Only work orders that have a payment transac...
  3. Enable Site Service Recurring Minimum (Setup Process)

    This article details the setup required to include a monthly service minimum for sites. When setup is complete, a Minimum Per Month field will display when adding an active service to a site, or adding a service to a proposal. Setup: Li...
  4. AR History - Functionality For Payment Deposits (15883) [Enhancement]

    Functionality has been improved to enable the transfer of a deposit that has been converted into a payment to another account. Pathway: Accounts (Customer Service Screen) > AR History ...
  5. On Call Orders - Service Code Resets When Scheduled Date Updated (15953)

    Previously, if a user created an on call order, and changed the Schedule Date after the Service Code field was populated, the service code is removed. This has been resolved. Pathway:  Accounts (Customer Service Screen) > Create On Call...
  6. Route Management - Navusoft File Format Export Option Updated (15938) [Enhancement]

    The following columns have been added to the Navusoft File Format export: Location Postal Code Location Full Postal Code Location Phone Business Hours Service Days Service Day Hours Service Code Service Code Name Equipment Type Equipmen...
  7. AR History - Grand Total Added to 'Create Invoice' Screen (15905) [Enhancement]

    The Create Invoice screen has been updated to include a Grand Total at the bottom. Pathway: Accounts (Customer Service Screen) > AR History ...
  8. Accounting (Setup) - Invoice Message Character Limit Increased (15933)

    To prevent errors when processing billing batches with an invoice message greater than 500 characters, the Invoice Message field in Add and Update Bill Group has been expanded to accommodate up to 2000 characters. Pathway: Setup > Accou...
  9. Customer Analysis

    Pathway:  Reports > Analysis > Customer Analysis The Customer Analysis report provides two report options: Earned Revenue and Revenue. These reports provide a breakdown of revenue associated with the accounts that meet the criteria defined ...
  10. Revenue Analysis

    Pathway:  Report > Analysis > Revenue Analysis The Revenue A nalysis Report offers a detailed breakdown of billed revenue based on the selected report Type. This provides users  with the flexibility to analyze and interpret both monthly an...