Updated Articles

  1. Available Charge Code Setup

    Pathway:  Setup > Services > Available Charge Codes The Available Charge Code Setup determines where charge codes are available. Charge codes must first be created in the Charge Code Setup before their availability can be configured o...
  2. Inbound / Outbound (Operations) - New 'Tare Truck or Equipment' Feature (20360) [New Feature]

    A new Tare Truck or Equipment feature has been added to the Inbound/Outbound screen, allowing scale operators to quickly tare or re-tare trucks and equipment without navigating to the customer details screen. Methods to search trucks and equipme...
  3. AR History Overview

    Pathway:   Accounts > Search > Accounts The AR History screen displays an account's balance for services they have received. In addition, AR History is used to manage the account's payment methods, post a payment and generate an ...
  4. Add a Blanket Purchase Order

    Pathway:  Accounts > Search > Attachments Icon Create a Blanket Purchase Order for an account to bill recurring services, manual charges and on call orders to. Blanket Purchase Orders can be limited to a specific site under the account,...
  5. Edit Account and Site Information

    Pathway:  Accounts > Search - Customer Service Screen Efficiently modify details for either a parent account or a site by using right-click functionality to access the account and site editor screens.  Permissions The follo...
  6. AR History (Accounts) - Decline Fee Updates (20305, 20214)

    An issue has been resolved where invoices for auto pay declined fees were not generating when an auto pay transaction failed, even though the decline fee amount was correctly configured at the account class level. Additionally, decline fee invoice...
  7. Recent Services (Customer Portal) - Vacation Hold Status Records Displayed Incorrectly (20108)

    Work orders that are in Do Not Service due to a Vacation Hold will now correctly display a work status of Vacation Hold instead of Credit Hold . ...
  8. Blanket Purchase Orders (Accounts) - Expanded Blanket Purchase Order Settings (19931)

    The Blanket Purchase Orders screen now includes Weight Limit , Weight Limit UOM , Volume Limit , and Volume Limit UOM . This allows you to set limits on how much can be charged under a purchase order, helping manage usage and prevent overages. ...
  9. Inbound / Outbound (Operations) - Display of Blanket PO Usage (19932)

    To give scale operators better visibility into a customer’s purchase order usage and help prevent overages, four new columns have been added to the Purchase Orders screen: Weight Limit , Weight to Date , Volume Limit , and Volume to Date . These...
  10. Service Additional Fields (Accounts) - Service Notes Enhanced (19969)

    A new Display Confirmation checkbox has been added to the Add Service Notes editor to display the note when an On Call or Inbound Order is created. ...