Updated Articles

  1. Add Site (Accounts) - Users Assigned Single Division Unable to Create Sites (17043)

    An issue has been resolved where users with access to only one division were stuck in a loop between the “Duplicate Accounts” and “Add Site” windows. Selecting "Continue" from the Duplicates Accounts window will create the new site.  Pa...
  2. Billing (Accounting) - Enhancement to Allow Omitting One or More Divisions from a Billing Batch (16882) [New Feature]

    Functionality has been added to exclude specific divisions from a billing batch when the batch includes more than one division. On the Billing screen, if a batch is in the 'Not Started' status and the Bill Group is not limited to a single division...
  3. Notification Template (Setup) - Text Message Notifications Include HTML Link (16896)

    Previously, invoice numbers in SMS notifications were sent with HTML markups in the link. This has been resolved to display the invoice number in plain text. Pathway:  Setup > System > Notification Template ...
  4. Service Region Setup (Setup) - 'Require Surcharge Group' Field Added (16966) [New Feature]

    With in the Service Region setup screen, a new field 'Require Surcharge Group' has been added.   If enabled, the surcharge field will become a required field when adding an account or site, or editing a site. Pathway:  Setup > ...
  5. Billing (Accounting) - Updates to 'Create Billing Batch' (16994) [New Feature]

    When creating a billing batch, users will notice that the Type field has been updated to display the following selection options: 'All Charges' and 'Work Order and Manual Charges Only.' Additionally, the 'Bill From Date' field has been removed, ...
  6. Invoice Message Management (Accounting) - New Screen Available (16963, 16972) [New Feature]

    A new "Invoice Message Management" screen has been added to the Accounting module. This screen allows users to create and edit messages specific to a Division, Bill Group, Account Class, and Service Region, which will be displayed on customer invo...
  7. Recent Activity and Sales Rep (Homepages) - Account Requests Column Updated (16929)

    In the Recent Activity and Sales Rep Homepages, the Account Requests column has been renamed to "Requests" and will display both account requests and cancellation requests.   Pathway:  Recent Activity and Sales Rep Homepages ...
  8. Accounts - Keyboard Functionality Improved Across Multiple Screens (16884, 16885, 16624)

    To improve keyboard compatibility, minor changes are being made to various screens. These changes include adjustments to fields with drop-down time entry selections and numeric fields that previously used +/- arrows. In the image example a...
  9. Invoice Message Management

    Pathway:  Accounting > Invoice Message Management The Invoice Message Management screen is used to create messages that will display on invoices. This screen allows users to create and edit messages specific to a Division, Bill Group, Ac...
  10. Customer Service (Account) - Photo in Highlights Section Not Displaying Upon Hover (16968)

    Previously, within the Highlights section on the Customer Service screen, images did not display as expected when the user hovered their mouse over the image icon. This has been resolved. Pathway:  Customer Service Screen > Highlights ...