Updated Articles

  1. NavuNav Android - Attachments Available in Stop Detail Window (16940) [New Feature]

    Attachments added to the service record in Dispatch, and made available to NavuNav, are now displayed as links in the Stop Details window. ...
  2. NavuNav Android - Banner Counts Added (16711) [New Feature]

    In the NavuNav Android application, banner counts were added to the status filters. ...
  3. Enable Vendor (Setup)

    The following process outlines the setup required to successfully add a vendor and their rates to active services and service proposals. In order for the Vendor fields to display, both the selected Reason Code and Service Code must have vend...
  4. Site Status History (Accounts) - Logic Updated to Effective Date Field (17067)

    The logic for the Effective Date field in Site Status History has been updated, allowing a site to be made active, inactive, or placed on a vacation hold using the current date. Pathway: Accounts > Site Status ...
  5. AR History (Accounts) - Chargebacks Not Showing in AR History (17066)

    A fix has been deployed to resolve the issue where chargebacks were not showing on the AR History screen after a payment reversal. Pathway: Accounts > AR History ...
  6. Bill Group Setup

    Pathway:  Setup > Accounting > Bill Group Bill Groups establish the billing settings an account will follow and are assigned when an account is created. Because accounts may share the same billing criteria, a Bill Group can be assigned to...
  7. Generate Invoice (Accounts) - Performance Improved to Preview Invoice (16906)

    The performance of the Preview Invoice screen has been improved. This update resolves an issue where the amount displayed on the Preview screen differed from the amount generated on the generated invoice if it included a prorated service. ...
  8. Vacation Holds (Accounts) - New End Date Field Added to Vacation Hold Status (16938) [New Feature]

    In Site Status History, if "Vacation Hold" is selected as the new site status, an optional "End Date" field will display. If an end date is entered, the system will automatically reinstate the site to an active status on the specified end date ent...
  9. Reason Code Setup (Setup) - New 'Enable Temporary Service' Field Added (16950) [New Feature]

    An 'Enable Temporary Service' field has been added to the Reason Code Setup screen. When enabled and the reason code is selected for an active service, the 'Duration' field will display with the options 'Permanent' or 'Temporary'.  Additionally, to ...
  10. Edit Disposal / Shipment (Operations) - Disposal Tickets Entered in NavuNav Not Displaying In Dispatch Disposal Records (16806)

    An issue has been resolved where Disposal Records created in NavuNav were not being calculated into the Disposal Rate field when viewed in Navusoft. Pathway: Operations > Dispatch ...