Popular Articles

  1. Edit Account/Site - Option to Change The Division for Accounts and Sites (16011)(16010) [Enhancement]

    Accounts An enhancement has been applied to allow editing of the Division field for accounts. Previously, attempting to edit this field when an Accounts Receivable (AR) record existed would result in an error message.  For this enhancement, a...
  2. Dispatch - Excel Export Format Update for Completed Stops (16414) [Enhancement]

    'Sequence' and 'Completion Time' have been separated into two separate columns in the Completion Report export.  Columns have been manually hidden in the screenshot for purposes of capturing the change.  Pathway: Operations > Dispatch...
  3. Tasks - Task Count Logic Updated (14053)

    Logic has been updated to Task 'count' to only include the logged in user's assigned tasks in the red bubble displayed above the Task icon. Pathway: Tool Bar > Tasks Icon ...
  4. AR History - Email Indicators Not Displaying Correctly (14900)

    Previously, an issue prevented the email status indicators from displaying correctly on the account's AR History screen for sent and viewed emails. This has been fixed.   Pathway:  Accounts > Search > Accounts (Customer Service Screen) -...
  5. Dispatch - Logic Update to the Start Date Field in Add Disposal / Ship Record and Add Route Disposal (14284) [Enhancement]

    Default logic has been added to the Start Date field on the Service Record's Add Disposal / Shipment screen and to the route's Add Route Disposal screen to populate using the route date. Pathways:  Operations > Dispatch > open Se...
  6. Accounts - On Call Service Reason Codes (15120)

    Options available in the Reason Code drop down for On Call Orders have been corrected to limit to reason codes specific to On Call. In Setup > System> Reason Code , if Type = On Call, the reason code will display. Pathway:  Accounts > S...
  7. Accounts - Account Credit Hold Removal To Run Hourly Rather Than Daily (15265)

    The logic for removing an account from a credit hold status has been enhanced to run on an hourly basis instead of daily.  Pathway:  Accounts > Search > Accounts ...
  8. AR Payment Batch - Display of Work Order Number (15469) [Enhancement]

    The Batch screen has been updated to display the work order number under the account name if the payment is associated to a work order (payment was collected on the Payments tab of the Service Record/Work Order). Pathway: Accounting > A...
  9. AR Account Activity Report

    Pathway:  Reports > Standard Reports > Account > AR Account Activity The AR Account Activity report provides a detailed transaction history for all sites associated to an account. Permissions Permission ID Permis...
  10. Unapplied AR Report

    Pathway:  Reports > Standard Reports > AR > Unapplied AR The Unapplied Accounts Receivable (AR) report offers a detailed overview of unapplied customer balances, aiding businesses in pinpointing and resolving unallocated funds. Re...