Articles
Customer Portal - 'Closed' Status Updated in Request History (16601)
When a system user in Navusoft closes a request, the status on the Customer Request History screen in the customer portal is updated to show "Closed." Previously, it displayed as "Closed - Not Chargeable." Pathway: Customer Portal ...
Customer Portal - Updates to Requests Tab (16816) [New Feature]
The following screen improvements have been applied to the Customer Portal: Requests Tab Changes: (1) Add icon relocated to the left of the Completion filter (2) Completion filter options have been improved to match the filter options in the...
Customer Portal - Attached Account Requests Images Not Displaying (16814)
An issue that prevented portal users from viewing photos attached to account requests in Navusoft has been resolved. Pathway: Customer Portal ...
Customer Portal - Allow Customers To Re-Print Scale Tickets From Portal (16701)
An enhancement has been made to enable the ability for customers to re-print scale tickets within the Customer Portal. Pathway: Customer Portal ...
Customer Portal - Service Exceptions Tab Added to Services Map and Requests View (16815) [New Feature]
Customer Portal accounts with their homepage set to the Services Map and Requests view have been updated to include a Service Exceptions tab. This tab will only display service records with a 'Not Serviced' work status. Pathway: Custom...
Customer Portal (User Security) - Disabling/Restricting Access to Customer Portal For Inactive Contacts (16861)
Multiple enhancements have been applied to the Contacts screen, Edit Contact and Edit Portal User screens, and Customer Portal access. Contacts Screen The following enhancement has been made to the Contacts screen: A Request Notificatio...
Customer Portal - Success Message Updated (16901)
In the Customer Portal, after a work order has been successfully created, the Success popup has been updated to display the Work Order number. Pathway: Customer Portal > Create Work Order ...