Updated Articles

  1. Accounts - Selection of Default Destination Clearing Monthly Rate Field (15183)

    Previously, when adding a service with Default Destination enabled, the Per Unit rate was resetting to 0.00 upon selection of a Default Destination. This has been fixed. Pathway:  Accounts > Search  Accounts > Add Service ...
  2. Dispatch - Assigned Truck Changes (15091)

    Logic has been updated in Dispatch to refresh and display truck assignment changes if the driver has selected a different truck in NavuNav. Additionally, the Route Production view in Dispatch will display the mileage the driver logged at the start o...
  3. Split Sites - New Accounts/Sites Not Displaying Information (15092)

    Previously, when using the Split Site to New Account feature, the account/site details were missing for the new account. This has been fixed.  Pathway:  Accounts > Search Accounts > Account Detail s ...
  4. Work Order - Default Destination Not Displaying on Scheduled Work Orders (14744)

    An issue has been resolved that prevented the Default Destination assigned to a service from populating in the Service Record's Destination / Origin field. This affected Scheduled Event Type work orders. Pathway: Accounts > Search Work ...
  5. Credit Card and ACH Reconciliation - Credit Card Refund Records (15142)

    An issue has been resolved that prevented Credit Card and ACH refunds from being reflected in the Credit Card/ACH Reconciliation screen. In addition, 'Refund' has been added to the list of options in the Source drop down.  Pathway:  ...
  6. Bill Group - New Print Sequence Option Added (15167) [Enhancement]

    A new Print Sequence option 'Postal Code and Account ID' has been added to Add/Update Bill Group. Pathway:  Setup > Accounting > Bill Group ...
  7. Accounts - Work Order Prepayment Notification Pending (14945)

    The following changes have been applied to WO Prepayment Notifications: In Setup > System, 'WO PrePayment Receipt' has been renamed to 'Work Order Prepayment Notification'. This will display as WO Prepayment Notification on the calendar and...
  8. Billing - One Time Fee Per Invoice Added as Billing Option (14180)

    A new late fee billing option 'One Time Fee Per Invoice'  has been added to the Finance Charge Type field in Account Class. Pathway:  Setup > Account > Account Class ...
  9. Accounts - Service Record Disposal Entry Ticket (15099)

    Previously,  when a user added a disposal record in the Disposal tab, it was not displaying on the work order until the user closed and reopened it. This has been fixed.  Pathway:  Accounts > Search > Accounts ...
  10. Customer Portal - Payment Receipt Timestamp Removed (15145)

    The timestamp that previously displayed after the date on the Portal Payment Receipt has been removed. Pathway:  Customer Portal ...