Popular Articles

  1. Generator Type Setup

    Pathway:  Setup > Account > Generator Type    The Generator Type Setup screen is used to establish classifications for the different categories of waste producers that a company serves. Permissions The following permission(s) a...
  2. Aging Details

    Pathway:  Reports > Standard Reports > AR > Aging Details The Accounts Receivable (AR) Aging Details report provides a more detailed view of outstanding customer invoices, providing additional information beyond the AR Aging Report. ...
  3. Scale Ticket Format 1 - '0' Gross Quantity Logic Update (16249)

    Logic has been updated to Scale Ticket Format 1 to exclude service record charges that have a Gross Qty of '0.' Pathway: Accounts > Service Record ...
  4. Accounts Screen - Improvement to 'Add Service Note' in Service Additional Fields Screen (16346) [Enhancement]

    The Services Notes section of the Service Additional Fields screen has been enhanced to open a new, separate 'Add Service Note' editor, which improves the process of adding service notes. Pathway: Customer Service Screen > Active Serv...
  5. AR Payment Batch - Update to 'Bank Cleared Date' Field (16400) [Enhancement]

    The "Bank Cleared Date" field has been updated to enable deletion of the date using the keyboard's delete button. Pathway: Accounting > AR Payment Batch ...
  6. Keyboard Shortcuts - Keyboard Shortcuts for Mac and PC (16466) [Enhancement]

    The following keyboard shortcuts that previously used the Command (Cmd) key in Mac have been updated to use the Option (Opt) key: Mac Opt + Shift + S = Search Opt + Shift + C = Create Account Opt + Shift + O = Order Processing Opt + Shi...
  7. Create Account (Accounts) - Service Region Clearing When Address Is Added (16755)

    Previously, an issue occurred when using an account template to create a new account: when an address was added, the Service Region field would unexpectedly clear. This has been resolved. Pathway:  Accounts > Add Account  ...
  8. Route Management (Operations) - Current Tab List Jumps To The Top When New Sequence Number Is Entered (16856)

    Previously, an issue occurred in the Route Management's Current tab: when a new sequence number was entered, the page would jump back to the top of the list. This has been resolved. Pathway:  Operations > Route Management ...
  9. Customer Service (Account) - Photo in Highlights Section Not Displaying Upon Hover (16968)

    Previously, within the Highlights section on the Customer Service screen, images did not display as expected when the user hovered their mouse over the image icon. This has been resolved. Pathway:  Customer Service Screen > Highlights ...
  10. Customer Service Screen (Accounts) - Label Update for Wallet/Default Payment Method (17197)

    Previously, when the 'Payment Methods' label in the Customer Portal and an account's AR History was updated to 'Wallet', the change unintentionally impacted other areas where the label was used. Any unintended changes have now been corrected. ...