Popular Articles

  1. Active Service (Accounts) - Updates to Add/Edit Service (17469, 17535) [New Feature]

    The following enhancements have been applied to the Active Service screen: Delivery and removal workflow fields are now hidden when 'Company' is not selected for Equipment Ownership, as the company is not responsible for the delivery or removal of...
  2. Customer Portal - Display Exception Next To Work Order Status (16544) [Enhancement]

    An enhancement has been made to the display of the work order's status in the Customer Portal, now including the name of the exception reason, if one exists. Pathway:  Customer Portal ...
  3. Sales Tax Report

    Pathway:  Reports > Standard Reports > AR > Sales Tax The Sales Tax Report provides an overview of total sales within each tax region within a division. It further details the taxable amount and the total taxes collected for the specified t...
  4. Customer Portal - 'Maximum Payment Amount' Field Displayed When Not Enabled (16420)

    Previously, even when the 'Enable Auto Pay Max Amount' setting in System Options Setup was set to 'No,' the option remained visible on the Customer Portal. This issue has been resolved. Pathway:  Setup > System > System Options ...
  5. NavuNav (Android) - Added Ability For Driver to Move Service Location Pin (16781) [New Feature]

    The ability for a driver to move the location pin has been implemented in the Android version of the NavuNav app. When a driver moves a pin, the new location is saved and viewable in Navusoft. ...
  6. Customer Portal - Success Message Updated (16901)

    In the Customer Portal, after a work order has been successfully created, the Success popup has been updated to display the Work Order number. Pathway:  Customer Portal > Create Work Order  ...
  7. Navu Requests - Close Ticket Requests

    Pathway:  Home Screen; Navu Requests Icon Navu Requests can be closed by the assigned user, or a Navu Request Administrator. Upon closing a request, other users linked to the request will receive a notification of the status change. Close...
  8. Available Charge Codes

    Pathway:  Setup > Services > Available Charge Codes The Available Charge Code Setup determines where charge codes are available. Charge codes must first be created in the Charge Code Setup before their availability can be configured o...
  9. Import Fuel Record

    Pathway:   Database > Import > Import Fuel Record The option to import fuel records is available in the Database module. When imported, fuel records display on the Dispatch screen using the Route Productivity view where manual adjustment...
  10. Aging Details To Date

    Pathway:  Reports > Standard Reports > AR > Aging Details To Date The 'Aging Details To A Date' report provides additional aging details for accounts in the selected division based on the date entered. Required Permissions P...