Popular Articles

  1. Resource Calendar

    Pathway:  Operations > Resource Scheduling > Resource Calendar The Resource Calendar offers a comprehensive overview of worker availability, route statuses, and availability conflicts across all routes. It provides valuable information re...
  2. Unread Email Management

    Pathway: Accounts > Unread Email Management The Unread Email Management screen records unopened email messages that were sent out of the Navusoft application. This screen loads based on the Division and time frame selected. Upon load, on...
  3. NavuNav (Android) - Updates to Residential View (12862) [New Feature]

    In NavuNav (Android), the following features were added to the Residential mode: Enable/Disable Auto Center Enable/Disable Auto North Enable/Disable Auto Zoom ...
  4. Add a Service with a Daily Rental Fee

    Pathway:  Accounts > Add Active Service For site services with an on-call frequency, the option to apply a daily rental fee when the service is created is available. Daily inactivity rental is only charged during scheduled billing batches...
  5. Export a Billing Batch

    Pathway:  Setup > Accounting > Bill Group The file format that is used to export a billing batch to a third party mailer is established in Bill Group Setup in the Settings tab. If an export format is not identified for the Bill Group, ...
  6. Operations (Service Record) - Cannot Create Labels on Work Order (14669)

    Feedback * Define what exactly the issue was.  * Wording - 'an issue was occurring'  to  'an issue occurred' Previously, an issue occurred that prevented a user from creating labels on a work order.  This issue has been fixed. P...
  7. Billing Batch - Tooltip Added to 'Autopay Enrolled Column' (16178) [Enhancement]

    The Billing Batch screen's Auto Pay Enrolled column has been enhanced to display details of the values listed in the column with a tool tip. Hover over the value and the details will be displayed. Pathway:  Accounting > Billing ...
  8. Customer Portal - Changes to Quick Pay and Make A Payment Screen (15952) [Enhancement]

    The following changes have been applied to both the Quick Pay and Make a Payment screens available in the Customer Portal: Radio buttons and payment options have been added to allow customers to select how they would like to pay. If 'Selec...
  9. AR History (Accounts) - Daily Auto Apply Not Applying Credits (16316)

    The logic has been updated to fix an issue that was preventing credit invoices from being applied to open and past-due invoices during the daily auto-apply process. Pathway: Accounts > Customer Service Screen > AR History ...
  10. Add/Edit Contact (Accounts) - Additional Contact Option for Invoice & Past Due Notifications (17099) [New Feature]

    Edit Contact has been updated to include the option to allow a non-billing contact to receive invoice and past-due notifications. For this, the following requirements must be met: This field only displays IF 'None' is selected for the Billing ...