New Articles

  1. Available Charge Codes - Charge Codes Not Sorting Alphabetically (15190)

    The Available Charge Code Setup screen has been updated to sort charge codes in alphabetical order. Pathway:  Setup > Services > Available Charge Codes  ...
  2. Dispatch - Error When Sending Notifications (15106)

    Previously, an error was returned when attempting to send route notifications. This has been fixed.  Pathway:  Operations > Dispatch
  3. Dispatch - UOM Value Updated for Disposal Column (15032)

    Logic has been updated to the Disposal column to use Rate UOM. Pathway:  Operations > Dispatch   ...
  4. Email Attachments

    Pathway:  Setup > System > Email Attachments  The Email Attachments tool is used for uploading and storing documents for future use as attachments in customer emails, proposals, and service contracts sent from the Navusoft system. Examples ...
  5. Customer Portal - Added Default Option For Service Record Photos (15176)

    A update has been made to Account Class Setup to include an option to automatically display service photos on the Customer Portal. The default setting for this option is 'Yes'. Pathway:  Setup > Account > Account Class; Customer Porta...
  6. Truck Type

    Pathway:  Setup > Operations > Truck Type Truck Type Setup establishes and defines the distinct types of trucks utilized within the system and assists in turn-by-turn navigation by restricting the road options available to a specific truck ...
  7. Rate Update Batch - Calculation For Months At Current Rate Incorrect (15129)

    Previously, the 'Months At Rate' calculations in Rate Update Batch were not calculating correctly. This has been fixed. Pathway:  Sales > Rate Update Batch  ...
  8. Accounts - Disable Service Location Map For Sites That Aren't Geocoded (14278)

    A change has been made to disable the Service Location Map button in Service Agreements for sites that are not geocoded. Pathway:  Accounts > Search > Accounts > Service Agreements ...
  9. Customer Portal - Option To Print Receipt Added - (15168)

    The print icon has been enabled in the Customer Portal for payment receipts. Previously, print was only available for invoices.  Pathway:  Customer Service Portal  ...
  10. Split Sites - New Accounts/Sites Not Displaying Information (15092)

    Previously, when using the Split Site to New Account feature, the account/site details were missing for the new account. This has been fixed.  Pathway:  Accounts > Search Accounts > Account Detail s ...