New Articles

  1. Analysis Reports - Added Columns to 'Sales Results Net New' Report (14802) [Enhancement]

    Upon export to Excel, the following columns were added to the Sales Results Net New report: Proposal Format Contract Term Months Contract Renewal Term Months Old Rate Per Cubic Yard New Rate Per Cubic Yard Columns were added to the Sales Re...
  2. Customer Service - Services Grid Updates (14799) [Enhancement]

    The Service History grid on the Customer Service screen has been updated with the following: The Qty field has been renamed to 'Service Qty'. A new column, 'Charge Qty' has been added . Pathway: Accounts > Account (Customer Service Scr...
  3. Format 13 Postcard Removed from Core (14837)

    Format 13 (postcard) has been removed from the core product and will now be available as a custom install.
  4. AR History - Print Memo Format Updated (14783) [Enhancement]

    The following enhancements have been applied to the Print Memo format: Column header formatting updated to all caps. Total column renamed to 'Amount' and currency symbol added. Currency symbol added to values displayed in the Total row. Descr...
  5. Accounting - Adjustment History and Pending Approval

    The following enhancements have been added to the Pending and History tabs in the Adjustment History and Pending Approval tool.  Pending Tab Edit link added to edit the credit amount request. When Edit is selected the Invoice Adjustment screen di...
  6. AR History - Option to Email Credit Memo Available (14782) [Enhancement]

    Email has been added to the right click options for Credit Memos. Notification Template setup is recommended but not required to use this feature. If no template is created, the Credit Memo will be attached to the email with a basic subject an...
  7. Surcharge Setup

    This article explains how to set up surcharges and surcharge groups. Surcharges are additional fees applied to services, and they are assigned to an account’s billing setup (if applicable) through a Surcharge Group—a collection of surcharges that ...
  8. Route Optimization

    Pathway:  Operations > Dispatch > Route Optimization Icon The following article details how to use Route Optimization in Dispatch.  Route optimization is an added feature in Navusoft that balances and reorganizes stops among routes to enh...
  9. Add Site - Unable to Add a New Site (14769)

    Previously, an issue was found that prevented a site from being created upon save and 'Continue' selected from the Duplicate Accounts screen. This has been fixed.  Pathway: Accounts > Accounts Screen  ...
  10. Hazardous Material Manifest Not Populating Data Correctly (14616)

    The following corrections have been applied to the Hazardous Material Manifest: Populate Work Order ID field Prevent prepopulating of the Manifest Tracking Number Populate the following Generator information fields:  Generator ID Number  Gener...