New Articles

  1. Work Type Setup (Operations) - New Setting Added to Work Type for NavuNav (15561) [Enhancement]

    The following changes have been made to the Add Work Type screen in Work Type Setup: The 'Work Type' tab has been renamed to 'Details.' A new 'NavuNav Settings' tab has been added.  NavuNav settings previously available in the Details tab have b...
  2. Portal - Updates To Report Buttons and Logic (15454)

    The Reports button in the Account Portal has been renamed to Reports / Documents and includes the display of the count of attachments.  Logic was also updated to include attachments from both the Site and the Account when previously it was just Site...
  3. Invoice and Payment History (Portal) - Allow Printing of Adjustments (15568)

    Logic has been updated for Credit Memos, now enabling printing functionality in the portal. Pathway: Customer Portal > Invoice History ...
  4. Dispatch - Screen Display Improvement (15552) [Enhancement]

    The size of the Location column has been increased to display the location's full address. Pathway: Operations > Dispatch > open Services List ...
  5. Send Alert Notification

    Pathway:  Database > Send Alert Notification The Alert Notification screen is used to send custom alert   messages to one or multiple employees .  These notifications will display as a blue popup notification at the top of the user's s...
  6. Truck Setup - Active/Inactive Setting Added (15484) [Enhancement]

    Enhancements  have been made to Truck setup screens to allow users to mark trucks as 'Active' or 'Inactive' for service use. In Add/Edit Truck, a 'Mark Active' and 'Mark Inactive' button was added to the bottom of the screen.  Mark Active...
  7. Accounts - 'Paper Bill Fee' Should Only Display When 'Invoice By Email' Is Disabled (15521)

    Previously, 'Paper Bill Fee' continued to display for accounts that had 'Invoice By Email' enabled.  This has been resolved. Pathway:  Accounts > Search > Accounts  ...
  8. Manifest Consolidation (Service Record)- 'Transfer Receipt Date' Added to Completion Tab (15447) [Enhancement]

    An enhancement has been made to the Completion tab in the Service Record screen for transfer manifests to include a 'Transfer Receipt Date' field. This field will only display if "Destruction Date" is enabled in Work Type Setup.  Pa...
  9. Bulk Update - 'Bill By Site' Option Added (15482) [Enhancement]

    Within Bulk Update, a new option 'Bill By Site' has been added to the list of Target Field options. Pathway:  Database > Bulk Update ...
  10. Account Portal (Service Map) - Duplicate Inventory Serial Numbers (15473)

    The Service Map in the Account Portal has been fixed to eliminate duplicate serial numbers for the equipment when viewing location pin details. Pathway:  Customer Portal > Service Map ...