New Articles

  1. Service Code Default Rate Setup

    Pathway:  Setup > Services > Default Pricing > Service Code This article details the process of defining a default rate for a service code. When a default rate is established, the rate is automatically applied when a service is added to a s...
  2. Refresh and Filter Logic Updated to Multiple Setup Screens (14447) [Enhancement]

    Logic has been updated to multiple screens in the Setup module to retain the filter selection even when the screen is refreshed. Pathway: Setup - Multiple screens affected ...
  3. Report Format Setup - Invoice With Aging Format Renamed (15707) [Enhancement]

    In Report Format Setup, the "Invoice With Aging" invoice format has been renamed to "Navu Base Product Format A." Pathway: Setup > Report Formats ...
  4. Operations Report

    Pathway:  Reports > Standard Reports > AR > Operations Report The Operations Repor t offers a weekly breakdown of service codes and their corresponding revenue amounts. Upon generation, the report is divided into three sections to analyze t...
  5. Navu Request - Add Date Range Filters To History Tab (15371) [Enhancement]

    An improvement has been implemented in Navu Requests, now featuring a "Created Within" filter within the History tab. Pathway:  Navu Requests ...
  6. Route Management - Route Drop Down Default To Top Of List (15652)

    The logic for the Route drop-down list in the 'Current' tab of Route Management has been revised to automatically open the list with the scroll bar positioned at the top by default. Pathway:  Operations > Route Management ...
  7. System (Permissions) - Logic Updated to Restrict User Ability to Delete Notes (15693)

    Previously, an issue with permission logic allowed a user to delete another user's notes regardless if their user account had the permission or not. This has been fixed. Pathway: Setup > System > Permission ...
  8. System (User) - Last Login Not Displaying on Edit User Screen (15692)

    The problem causing the absence of the last login timestamp on the Edit User screen has been resolved. Pathway: Setup > System > User > (select) User ...
  9. Customer Portal - Unposted Work Orders Displaying in Charge Amounts Before Billing (15665)

    An issue has been resolved that allowed customer's to see subtotal of amounts charged on unposted work orders in the Customer Portal.  Pathway: Customer Portal ...
  10. Dispatch - Selection of the Time in the Pre Trip Column Does Not Open Results Window (15686)

    An issue has been resolved in the Dispatch screen that prevented the Vehicle Inspection Results window from displaying. Pathway: Operations > Dispatch ...