New Articles

  1. NavuNav Android - Banner Counts Added (16711) [New Feature]

    In the NavuNav Android application, banner counts were added to the status filters. ...
  2. Site Status History (Accounts) - Logic Updated to Effective Date Field (17067)

    The logic for the Effective Date field in Site Status History has been updated, allowing a site to be made active, inactive, or placed on a vacation hold using the current date. Pathway: Accounts > Site Status ...
  3. AR History (Accounts) - Chargebacks Not Showing in AR History (17066)

    A fix has been deployed to resolve the issue where chargebacks were not showing on the AR History screen after a payment reversal. Pathway: Accounts > AR History ...
  4. Enable Vendor (Setup)

    The following process outlines the setup required to successfully add a vendor and their rates to active services and service proposals. In order for the Vendor fields to display, both the selected Reason Code and Service Code must have vend...
  5. Vacation Holds (Accounts) - New End Date Field Added to Vacation Hold Status (16938) [New Feature]

    In Site Status History, if "Vacation Hold" is selected as the new site status, an optional "End Date" field will display. If an end date is entered, the system will automatically reinstate the site to an active status on the specified end date ent...
  6. Add Site (Accounts) - Users Assigned Single Division Unable to Create Sites (17043)

    An issue has been resolved where users with access to only one division were stuck in a loop between the “Duplicate Accounts” and “Add Site” windows. Selecting "Continue" from the Duplicates Accounts window will create the new site.  Pa...
  7. Generate Invoice (Accounts) - Performance Improved to Preview Invoice (16906)

    The performance of the Preview Invoice screen has been improved. This update resolves an issue where the amount displayed on the Preview screen differed from the amount generated on the generated invoice if it included a prorated service. ...
  8. Edit Disposal / Shipment (Operations) - Disposal Tickets Entered in NavuNav Not Displaying In Dispatch Disposal Records (16806)

    An issue has been resolved where Disposal Records created in NavuNav were not being calculated into the Disposal Rate field when viewed in Navusoft. Pathway: Operations > Dispatch ...
  9. Billing (Accounting) - Enhancement to Allow Omitting One or More Divisions from a Billing Batch (16882) [New Feature]

    Functionality has been added to exclude specific divisions from a billing batch when the batch includes more than one division. On the Billing screen, if a batch is in the 'Not Started' status and the Bill Group is not limited to a single division...
  10. Process a Vacation Hold

    Pathway:  Customer Service Screen > Site Details > Site Status From the Customer Service screen, users can place sites on a Vacation Hold status to prevent unnecessary service charges and maintain operational efficiency on routes.   ...