Moving Stops
Last Modified on 06/25/2026 2:13 pm PDT
Pathway: Operations > Dispatch
When a driver is unable to complete all assigned stops, or if routes need to be manually balanced, service records can be reassigned to a different route individually or in bulk using the tools available in the Services List screen, accessible through Dispatch.
Access the Services List to Reassign Stops
If service records need to be assigned to a new route, click the value in the route's Pending column to open the Services List screen. From there, stops can be reassigned individually or in groups.
Individually Reassign Stops
Individually reassign a new route to a stop from the Services List screen using the following process:
- Click on the Route ID for the service location to display the list of assignable routes.
- Select a new Route from the list.
- Click away and the system will auto-save the change.
Reassign Multiple Stops
If several stops require assignment to a new route, and the route assignment is the same for all stops, you can follow the mass assignment process outlined here:
- Select the checkbox for each stop you want to move.
- To apply changes to all locations, use the "Check All" option in the header row.
- To multi-select adjacent stops, use the Shift key.
- Right-click on a selected route to open the context menu.
- Important Note: Right-clicking on a row that was not originally selected will clear the selection from all other locations and apply it only to the clicked location.
- Choose Change Route to open the Edit Work Order editor.
- Select where and when to move stops:
- Select the Route to move the stops to.
- Enter a Scheduled Date for when the stops should be added to the selected route.
- Select how to handle sequencing when the stops are moved:
- Retain Sequence: Maintains the original sequence number.
- Reset Sequence to 0: Clears the existing sequence numbers allowing for manual re-sequencing and to avoid route disruptions.
- Offset Sequence: Option to assign a sequence value to stops being moved to a different route or scheduled date. The default value is 10,000, which helps place reassigned stops after existing sequenced stops without affecting the current route order. A custom offset value may also be entered.
- Click Save to apply the changes to all selected route records.
Reassign Stops Using Offset Sequence
The Offset Sequence option allows stops to be reassigned to a different route or scheduled date without affecting the sequence of existing stops. This is commonly used when creating helper routes or balancing workloads between drivers while maintaining route organization.
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Select the checkbox for each stop you want to move.
- To apply changes to all locations, use the "Check All" option in the header row.
- To multi-select adjacent stops, use the Shift key.
- Right-click on a selected route to open the context menu.
- Important Note: Right-clicking on a row that was not originally selected will clear the selection from all other locations and apply it only to the clicked location.
- Choose Change Route to open the Edit Work Order editor.
- Select where and when to move stops:
- Select the Route to move the stops to.
- Enter a Scheduled Date for when the stops should be added to the selected route.
- Select Offset Sequence from the Sequence drop down.
- Enter a new Offset By, or use the default of 10000.
- Click Save to apply the changes to all selected route records.
Illustrated Example
Stops on Route 402 moved to Route 403
*Note: This example is using previously sequenced stops. This is retained when the stops are moved to the new route.
Route 403 - where the stops were moved to
*Note: If the reassigned stops did not previously have a sequence number and the default Offset By value of 10000 is used, the stops will all be assigned a sequence value of 10000.
Related Articles
Move Stops Using the Interactive Map Feature
Dispatch Basics
Print Route Sheets
Send Service Update Notifications
