Pathway: Operations > Dispatch
Reassign service records to a new route individually or in bulk using the tools in the Services List screen, accessible through Dispatch.
The processes outlined here assumes a route is already in-progress. If the route has not been started consider reassigning a new truck/driver to the route.
Access the Services List to Re-Assign Stops
If service records need to be assigned to a new route, click the value in the route's Pending column to open the Services List screen. From there, stops can be reassigned individually or in groups.
Route edits made here are one-time changes, and the service location will return to the same route for its next scheduled servicing.
Individually Re-Assign Stops
Individually reassign a new route to a stop from the Services List screen using the following process:
Re-Assign Multiple Stops
If several stops require assignment to a new route, and the route assignment is the same for all stops, you can follow the mass assignment process outlined here:
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