AR History Overview
Last Modified on 02/12/2026 10:55 am PST
Pathway: Accounts > Search > Accounts
The AR History screen displays an account's balance for services they have received. In addition, AR History is used to manage the account's payment methods, post a payment and generate an invoice for.
Permissions
The following permissions apply to the AR History screen and its features:
| Permission ID | Permission Name |
5
| View Account |
6
| View Site |
41
| View AR History |
| 278 | Add Account Wallet |
| 422 | Auto Pay Management |
| 262 | Generate Single Invoice |
345
| Apply Credit to Invoice |
| 140 | Reverse an Invoice |
| 399 | Write Off Balance |
| 480 | Edit PO Number on Invoice Detail |
Aging Buckets
AR aging buckets categorize an account’s outstanding balances by time period.
Current: Displays the total deposit balance available.
1-30 Days: Displays the total balance amount for invoices 1-30 days past their due date.
31-60 Days: Displays the total balance amount for invoices 31 to 60 days past their due date.
61- 90 Days: Displays the total balance amount for invoices 61 to 90 days past their due date.
91-120 Days: Displays the total balance amount for invoices 91-120 days past their due date.
120+ Days: Displays the total balance amount for invoices more than 120 days past their due date.
Total: Displays the total balance amount across all aging buckets less the current amount.
Export and Print
The option to print an invoice is available under the Statement drop down in the AR History tool.
The Print Statement option will output the AR History Details matching the limit to open items setup selection.
The Email Statement option will email a link to allow the customer to view open AR Detail items.
Invoice
Select Invoice to generate a single invoice for the account. When the Preview Invoice screen appears, enter the Bill To Date (the date through which the customer will be billed) and the Invoice Date (the date the invoice is generated).
Auto Apply
Select Auto Apply to have the system automatically apply any available account credits toward the outstanding balance, starting with the oldest invoice first. Once selected, the auto-apply process begins immediately.
Balance Write Off
In the event all attempts to collect payment on a past-due account are unsuccessful, the existing balance can be written off using the Balance Write Off tool. When a balance for an account is written off it is removed from the Accounts Receivable ledger of the billing company.
Post a Payment
Quickly post a payment to a customer’s account using the Post a Payment feature in AR History. When entering a payment, optional settings configured in the account class—such as Apply Payment Process Fee and Apply Payment Convenience Fee—can be enabled or disabled as needed.
Wallet
Manage customer’s credit cards and bank account information for payments using the Wallet tool. In addition to managing payment information, this tool is also used to post payment and set up auto pay.
Wallet Setup Requirements
System Options
Pathway: Setup > System > System Options
In the Integration tab of System Options, Enable ERP Integration must be set to any option other than 'External System.' A selection here supersedes all other settings that enable the Wallet.
Division
Pathway: Setup > System > Division
In the Credit Card / ACH Processing tab of Add/Update Division screens, set the Enable Credit Card Processing field to one of the available options:
- Yes (Credit Card & ACH)
- Yes (Credit Card Only)
If this field is set to 'No,' the Add icon in the Account Wallet popup will be hidden.
Account Class
Pathway: Setup > Account > Account Class
In the Payment Processing tab of the Add/Update Account Class screens, set the Disable Account Wallet field to 'No' for the Add option to appear in Wallet. This setting also enables a 'Save for Reuse' checkbox in the Add Payment popup when using a credit card to pay on a work order (Service Record > Payments > Add Payment).
Limit to Open Items
By default, the AR History tool displays only Open Items. Deselect the Limit to Open Items check box to view a history of open and closed billing transactions.
Related Articles
Reverse/Transfer/Split Payments
Generate Single Invoice
View Details / Adjust Invoice
AR History Account Transactions
Void, Refund and Payment Chargeback
Accounts - Add Payment Method / Make Payment Method Inactive
Apply Convenience Fee
