AR History Account Transactions
Last Modified on 05/26/2026 7:25 am PDT
Pathway: Accounts > Search > Customer Service Screen > AR History
This article explains how to access account transactions by right-clicking within a line item's row. The available options vary depending on the line item type: Invoice, Payment, Adjustment, or Rebate/Refund Check
Type - Invoice
If the line item's Type is 'Invoice,' the following options display upon right click.
Available Right Click Options
| Right Click Option |
Description |
View Details / Adjust Invoice
|
Reduce the invoice amount or credit the entire invoice. Details on this feature can be reviewed here: View Details / Adjust Invoice
|
Add Account Request
|
Create a customer request and assign it to yourself, or another user.
|
Email
|
Email the invoice to a contact on the account. Invoices can be emailed as either a URL link, or as a PDF attachment.
|
| Edit PO Number on Invoice Detail |
Modify PO Number for each line item on the Edit PO Number screen.
|
Print
|
Print the selected invoice.
|
Reverse Invoice |
Reverse the invoice record. This can only be done to the most recent invoice, or period that is currently open.
Details on this feature can be reviewed here:
Reverse / Transfer / Split Payments
|
Type - Payment
If the line item's Type is a form of 'Payment', the following options display upon right click depending on if it is electronic payment (credit card / eCheck) or physical payment (cash / check).
Common actions are highlighted in green, while the actions specific to a payment type are highlighted in yellow.
Payment - Credit Card \ eCheck
Payment - Cash | Check Available Right Click Options
Option
|
Description |
| Auto Apply |
Apply the payment to the open invoice balances, starting with the oldest invoice first.
|
| Auto Apply to Next Invoice |
Apply the payment to the next invoice or a selected work order.
|
| Email |
Email a copy of the payment receipt to an account contact.
|
| Print Receipt |
Print a copy of the receipt.
|
| Record Chargeback |
In the event the customer’s payment was reversed by the financial institution, record the chargeback.
Details on this feature can be reviewed here: Void, Refund and Payment Chargeback.
|
Refund Payment
(cc / echeck) |
In the event the customer’s payment was received and applied to an account electronically, a refund can be applied electronically.
Details on this feature can be reviewed here: Void, Refund and Payment Chargeback.
|
Reverse/Transfer/Split
(cash / check) |
Three actions are given to chose from:- Reverse the payment for insufficient funds.
- Transfer the payment to another account. If selected, a search field displays to search for the account the payment will be transferred to.
- Split the payment between accounts. If selected, a search field displays to search for the account the payment will be split between.
Details on this feature can be reviewed here: Reverse / Transfer / Split Payments
|
Convert to Deposit
(cash) |
Instead of refunding the cash amount, convert it to a "Deposit" which can be used in the future.
|
| Conditional Options |
Void Payment
(credit card) |
The Void Payment option is available for unsettled Credit Card payments usually less than 24 hours old.
If the payment was settled (processed by the bank) this option will not display.
Details on this feature can be reviewed here: Void, Refund and Payment Chargeback |
Type - Adjustment
If the line item's Type is 'Adjustment,' the following options display upon right click.
Available Right Click Options
| Option |
Description |
| Print Memo |
Option to print the credit memo.
|
| Email |
Email a copy of the credit memo to an account contact.
|
| Reverse Adjustment |
Reverse an adjustment that was applied to the invoice.
|
Type - Rebate/Refund Check
If the line item's Type is 'Rebate/Refund Check,' the following option displays upon right click.
Available Right Click Options
| Option |
Description |
| Void / Reverse |
Reverse a Rebate or void a Refund Check.
Permissions Needed: - 486 Void Rebate / Refund Check
- 175 Void AP Payment Batch
|
Permissions
The following permissions are required to view and use the transaction features in the AR History screen:
Permission ID | Permission Name |
5
| View Account |
6
| View Site |
41 | View AR History |
| 140 | Reverse an Invoice |
175 | Void AP Payment Batch |
| 345 | Apply Credit to Invoice |
| 480 | Edit PO Number on Invoice Detail |
486 | Void Rebate / Refund Check |
Related Articles
AR History Overview
Reverse / Transfer / Split Payments
Void, Refund and Payment Chargeback
View Details / Adjust Invoice
