Updated Articles

  1. Send Bulk Account Portal Invites Not Sending Email (15004)

    An issue has been resolved that prevented the Bulk Account Portal Invites tool from sending out emails if 'Accounts with Active Services' was checked and more than one active service existed for an account. Pathway: Database > Bulk Acco...
  2. Service Record - Composition Tab Updated to Include Total (14928) [Enhancement]

    The Composition tab has been updated to include a total below the Quantity column.  Pathway:  Accounts > Search > Work Order ...
  3. Portal - Invoice By Email Enrollment Available Through Customer Portal (14976) [Enhancement]

    The Customer Portal has been updated to provide portal users the option to manage their paperless billing preference. Requirements: The portal user must be a billing contact OR an account contact for an account that has no billing contacts ...
  4. Route Management - Error Received When Importing a Route (15005)

    Previously, an error was produced when attempting to import a route. This has been fixed. Pathway: Operations > Route Management > Current (Tab) > Import ...
  5. Services - Rate UOM Selection Options Updated in Charge Code Setup (14947)

    The Rate UOM  field in Charge Code setup has been updated to limit the list of options to types that relate to volume, weight, area, each (per unit) and length. Time based UOMs have been removed. Pathway:  Setup > Services > Charge Cod...
  6. Service Detail - Updates to Charges Source Location (14893) [Enhancement]

    Enhancements have been applied to the following Service Record tabs: Charges  Ability to add the same charge code more than once. Source Location (enabled on the Work Type) Ability to add more than one Source Location. Select the green + ...
  7. Billing - Single Invoice Billing Batch (14848)

    An issue has been resolved that caused the incorrect bill group to populate in Billing Batch when a single invoice was created.  Pathway:  Accounting > Billing 
  8. Billing - Billing Export Format 1 Date Order Updated (14927)

    Previously, Billing Export (Format 1) incorrectly ordered the dates for quarterly site services. Logic has been updated to order the service dates beginning with the most recent.      Pathway:   Accounting > Billing ...
  9. Notification History - Emails Failing to Send (14974)

    An issue related to attachments has been resolved that caused email notifications to fail. Pathway:  Database > Notification History ...
  10. Invoice Adjustment -Pending Approval And History - Modifications to History Screen (14762) [Enhancement]

    The following modifications have been applied to the History screen of the Invoice Adjustment - Pending Approval and History tool:  Added filters: Reason Code Submitted By Approved By Status Search box added. Count and Total display at bot...