Updated Articles

  1. Versioning and Activating an Article

    Versioning Articles To hide articles actively being worked on from customer view, versioning should be used.  Version Naming Conventions To version an article, select the Add Version (1) drop down located on the right side of th...
  2. Best Practices

    Headers Use Heading 2 for each section title. Color should be blue Breakout Section Headers Use Heading 4 for each child section of a main section.  Color should be black - up for debate on this. Color Scheme In some ca se...
  3. Inbound Ticket Creation (Scale)

    Pathway:  Operations > Inbound / Outbound Before using the Inbound / Outbound screen, specific scale-related setup requirements must be completed. Refer to the Scale-In Setup article for necessary setup information.  Permiss...
  4. Process Cash Pay Customers

    Pathway:  Operations > Inbound / Outbound > Inbound (tab) For cash-pay customers, consider using the following inbound scale process to ensure all transactions are captured and to enhance scale house efficiency.  For more information on s...
  5. Division (Setup / System) - Additional EDI account field added (20504)

    To support a second EDI account, a new Republic EDI Company ID field has been added to the Integrations tab in Division Setup.  Pathway: Setup > System > Division ...
  6. Rate Update Batch (Sales) - 'Months at Current Rate' filter not saving value (20533)

    An issue has been resolved that caused the Months at Current Rate filter in Site Service Rate Update Batch from saving and returning results.  Pathway : Sales > Rate Update Batch ...
  7. Facility (Setup / Operations) - Default Inbound Material Not Defaulting on New Tickets (20587, 20625)

    An issue has been resolved that was preventing the material set as the Default Inbound Material at the facility from appearing as the default when a new inbound work order is created.  Pathway: Setup > Operations > Facility   |  Oper...
  8. Order Processing

    Pathway:  Accounts > Order Processing The Order Processing screen offers a platform to review new customers (and their services), service changes for existing customers and online on-call orders received from the portal. It allows for adj...
  9. Truck Type

    Pathway:  Setup > Operations > Truck Type Truck Type Setup establishes and defines the distinct types of trucks utilized within the system and assists in turn-by-turn navigation by restricting the road options available to a specific truc...
  10. Facility Setup

    Pathway: Setup > Operations > Facility The following article details the tab-set in the Facility Setup tool. Setup here is used for the creation of Disposal/Ship records and is also utilized by the Disposal Activity tool in Operations....