Updated Articles

  1. Account Class - Updates to 'Finance Charges / Late Fees' section (15804)

    In the Finance Charges / Late Fees section of the Account Class, the option 'Accrued Daily' has been removed from the Finance Charge Type drop-down field. Additionally, the 'Apply Fin Charge From Days' text entry field, which used to display for 'On...
  2. NavuNav (Android) - Multiple Screen Updates for Search, Sort and Filter (13670, 15672)

    The following improvements have been applied to NavuNav (Android):  The display of the Search option has been enhanced for search entries. Additionally, the search functionality has been fixed to accurately filter the screen based on the entere...
  3. NavuNav (Android) - Unable to Exit Contact List (15795)

    The issue that prevented users from using the back button to exit the Contacts screen has been resolved. Pathway: NavuNav > [Select] Contacts Icon ...
  4. AR Payment Batch - Logic Updated to Credit Card Posting (15721)

    The system's logic for managing payment batches that involve credit card processing has been enhanced. It now provides a "posting successful" message, indicating that payments will continue to process, instead of the error message users received pre...
  5. User Setup - Last Login Timestamp Not Working (15692)

    An issue that was preventing the Last Login timestamp from recording a user's login time has been resolved. Pathway:  Setup > System > User ...
  6. Unapplied AR Report

    Pathway:  Reports > Standard Reports > AR > Unapplied AR The Unapplied Accounts Receivable (AR) report offers a detailed overview of unapplied customer balances, aiding businesses in pinpointing and resolving unallocated funds. Re...
  7. Portal - Payment Notificaiton Logic Updated (15801) [Enhancement]

    The payment notification logic has been enhanced for payments made through the Account Portal. Now, payment receipts will be sent to the portal user who initiated the payment. Pathway:   Portal > Make a Payment ...
  8. Transfer Service - Service Transfers Not Processing (15809)

    An issue has been resolved that prevented the successful processing of Service Transfers.  Pathway: Accounts > Customer Service Screen > Menu - Transfer Service ...
  9. Edit Service Contract - Delivery/Removal Not Matching Service Change With Equipment Change (15736)

    Previously, in the Edit Service Contract screen, when a service change involved changes to the equipment, the Order Processing screen did not display the Delivery Work Order, and a Delivery Work Order was not generated for the service being added/ed...
  10. Accounts - 'Apply Finance Charges' Logic Updated (15757)

    Logic has been updated to 'Calculate Manual Finance Charges and Late Fees' to correctly reference the 'Apply Finance Charges' option in an account's settings. If 'Calculate Manual Finance Charges and Late Fees' is configured, and the account does no...