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In scenarios where a service location pin was moved and saved, any updates made to the site would cause the service location to revert back to the default location. This has been resolved. Pathway: Accounts > Customer Service Screen > G...
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An enhancement has been made to the Calendar on the Customer Service screen to display Rejected Credit Memos on the date they were rejected. When hovered over, a tooltip will show the reference number, amount, notes, and the rejection reason. ...
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In Operations Analysis, the issue causing a discrepancy between the recorded Date on the 'Revenue By Route Details' screen and the Scheduled Date on the work order has been resolved. Pathway: Reports > Analysis > Operations Analysis >...
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A new 'Request Notification Method' field has been added to the Add/Edit Contact screen. The following options are available: None: Contact will not receive request notifications in text or email. Customer must check the portal for request updates...
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An issue that prevented portal users from viewing photos attached to account requests in Navusoft has been resolved. Pathway: Customer Portal ...
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The following screen improvements have been applied to the Customer Portal: Requests Tab Changes: (1) Add icon relocated to the left of the Completion filter (2) Completion filter options have been improved to match the filter options in the...
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In the Service Record, the discrepancy between the value shown in the 'Gross Quantity' field in the Charges tab and what was input in the 'Quantity' field in the Disposal / Ship tab has been resolved. Pathway: Accounts > Serv...
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Previously, an issue occurred when using an account template to create a new account: when an address was added, the Service Region field would unexpectedly clear. This has been resolved. Pathway: Accounts > Add Account ...
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An enhancement has been implemented on the Account Request screen to show the name of the user who completed the request and the timestamp of completion. Pathway: Accounts > Account Request Management ...
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An "Amount" field has been added to the Record Chargeback screen, allowing users to enter partial amounts as needed. By default, the field will be pre-filled with the payment amount. Pathway: Accounts > AR History ...