Updated Articles

  1. Accounts - Edit Service Record From Posted Back To Pending (15217)

    Previously, an issue occurred  that prevented a user from reverting a work order's status back to Pending  once it was posted.  This has been fixed. Pathway:  Accounts > Search > Work Order/Invoice/Reference/PO ...
  2. Sales - Corrected Error Related to 'Reason Code %' Commission Rule (15195)

    Previously, an error was produced when attempting to save Commission Rule Parameter 'Reason Code %' if the Contract Term Months field did not have an entry. This has been fixed to be an optional field. Pathway: Setup > Sales > Commis...
  3. Site Inventory - Add/Edit Truck Field Updates (15241) [Enhancement]

    The following changes have been applied to the Add/Edit Truck screen in Site Inventory: Speed UOM  has been removed. Volume Capacity and Weight Capacity along with their UOM fields are no longer required to save. Pathway: Ac...
  4. Document Formats - Naming Updates (15200)

    The Proposal Type Setup screen in Setup > Document Formats > Type has been renamed to 'Document Type Setup'. Naming was also updated to the customer service documents to relate them back to the setup screens.  Pathway:  Setup > Docume...
  5. Service Code - New Weekly Bill Group Frequency (14918) [Enhancement]

    Bill group frequency and service frequency rules have been updated to accomodate a weekly billing cycle. Review the Setup and Logic listed below. Setup: Setup > Accounting >   Bill Group > Frequency field Added Weekly and Every 4 Wee...
  6. Customer Service (Calendar & Services Grid) - Photo Icon Visible for Any Service Record with Photos (15203, 15204) [Enhancement]

    Previously, when a service record included a photo, the photo icon only displayed on the Calendar and in the Service History grid for Exceptions. Logic has been updated to display the icon for all service records a photo has been uploaded to. ...
  7. Dispatch - Disposal Location Field Not Displaying all Available Locations (15216)

    An issue has been resolved that prevented the Disposal Location field from displaying all the disposal locations available to the route's division. Pathway:  Operations > Dispatch > Double Click on Route  ...
  8. Proposals - 'Disposal' Label Renamed (15206) [Enhancement]

    The 'Deposit' field in the Settings tab of Proposals and Agreements has been renamed to  'Payment Required At Customer Signature'.  Pathway: Accounts > Search - Quotes and Contracts ...
  9. Account Requests - Logic Updated for Text Notifications (15173)

    Logic was updated to Account Requests to send a text message notification to the Sales Rep on the account when a request is received from the Customer Portal. A text message is also sent to any user a request is reassigned to. This follows similar t...
  10. Bill Batch - Send Notification Logic Updated (15159)

    The following logic has been updated to the tabs on the Billing screen: Pending and In Process - The 'Send Notifications' right-click option has been restricted to only display for batches in a Posted status. History - The 'Resend Notifications' ...