New Articles

  1. SAP ERP Export Mapping

    Pathway: Setup > Accounting > ERP Export Mapping This article outlines the setup required to configure SAP ERP Export Mapping. Proper setup ensures that service codes, charge codes, and service regions in the system are accurately link...
  2. [75.1 Release] Inbound/Outbound (Operations) - Payments not Displaying on Work Order Payments Report (19005)

    An issue has been resolved that prevented payments from displaying on the Work Order Payments Report that is generated from the Daily Totals tab of the Inbound/Outbound screen.  Pathway: Operations > Inbound / Outbound > Daily Total...
  3. Release Version 73 [Archive]

    The release notes in this article correspond to version 73.   Screens and logic may have changed in newer versions. Home Screen  NavuProject - Screen Changes Made To Navu Projects (16734) [New Feature] The Navu Projects screen has ...
  4. State / Province / Region Setup

    Pathway: Setup > System > State / Province /Region The State / Province / Region Setup screen allows for the configuration of a maximum credit card processing fee (%) by location. Settings in Account Class Setup determine whether a f...
  5. [75.1 Release] AR History (Accounts) - Auto Apply Process Not Applying Unapplied Payments (18988)

    An issue has been resolved that prevented the Auto Apply link in AR History from applying unapplied payments to open invoices.  Pathway: Customer Service Screen (Accounts) > AR History ...
  6. [75.1 Release] Edit Active Service (Accounts) - Credit Amount Not Displaying for Ended Services with Proration Configured (18986)

    When a service was terminated during a billing period that had already been invoiced, and proration was configured for the service code, the prorated credit amount did not display on the Edit Active Service screen. This has been resolved. ...
  7. NavuNav (Android) - Wrong Phone Number Appearing on Map Tooltip (18853)

    A sporadic issue has been resolved that was causing the previously viewed account's number to display in the tooltip of the next site the driver was viewing when a phone number doesn't exist for the site.  ...
  8. NavuNav (Android) - Stops Switching Back from Completed to Pending (18327)

    An issue identified in beta version 6.3.17 caused completed stops to revert to pending when a driver applied a resolution while the application was offline. This has been resolved.  ...
  9. NavuNav (Android) - New Sequence Order Added to Sort/Filter Screen (18316) [New Feature]

    A new Sequence Order toggle has been added to the Filters screen, allowing drivers to choose how stops are sequenced. Selecting "Working Sequence" updates the next stop to be labeled as '1' each time a stop is completed. Alternatively, selecting ...
  10. NavuNav (Android) - Conversations Screen Not Displaying Users (18332,18873)

    An issue has been resolved that prevented users from appearing on the Conversation screen in the NavuNav (Android) driver app, preventing drivers from sending and receiving messages. Additionally, when a new message comes in, a sound will play and a...