New Articles

  1. Work Order Info (Customer Portal) - PDF Links Load Correctly (20107)

    Previously, clicking a PDF attachment name in the Work Order details would generate a browser error. This has been resolved, and PDF attachments now load correctly when accessed via the link. Attachments accessed through the paper clip icon were alr...
  2. Inbound / Outbound (Operations) - Material Edit Retains Quantity for Non-Matching Disposal Codes (20010)

    Editing the material on a scale ticket now clears disposal values from any disposal charge code that does not match the selected material and sets the quantity on the matching disposal code. Pathway: Operations > Inbound / Outbound - Ad...
  3. Inbound/Outbound (Operations) - Addition of Volume Tracking (19965)

    Inbound receiving now supports tracking and billing by volume in addition to weight. A new Volume field has been added to disposal records for Inbound / Receiving orders. To support this, the following logic is applied: The Volume field is only di...
  4. Facility (Setup / Operations) - Functionality Added to Support Origin-Based Fees (19946) [New Feature]

    Edit Service Record Pathway:  Operations > Inbound / Outbound > Inbound [tab] New logic has been added to automatically calculate and recalculate origin-based fees on Service Records when Net Weight, Material, or Origin information is en...
  5. Disposal Activity (Operations) - Disposal Records Not Limited When Single Division Selected (19855)

    The Division filter has been updated to ensure disposal records are filtered based on the appropriate division. When a disposal ticket is associated to a work order, the filter is applied using the division associated to the site. When a disposal ...
  6. Bill Group (Setup / Accounting) - New Catch Up Billing Feature (20140, 20031) [New Feature]

    Billing has been enhanced to support a new Catch Up billing batch type that includes previously unbilled services and charges, including recurring services and any catch up billing charges enabled at the bill group level. Catch Up billing may be...
  7. Account Class (Setup / Account) - New Convenience Fee Feature (20116)

    A new optional Convenience Fee feature has been added for Manual Payments, with setup established on the Account Class. To support this, the following changes were made: Account Class Setup Three new settings associated to Convenience F...
  8. Active Services (Accounts) - Vendor Site and Vendor Rate Missing After Rate Update Batch (20313)

    An update has been applied to ensure that Vendor Site ID and Vendor Rates are correctly carried forward when a rate update batch is released. Previously, after releasing a rate batch update, new site service records were created without the asso...
  9. Contacts (Accounts) - Portal Access Logic Correction (20173)

    Previously, when a new contact was added and the account class has  Auto Send Portal Invitation on Contact Creation was set to Yes, the portal invitation link was sent, but the Enable Portal Access checkbox remained unchecked in Add Contact, prev...
  10. Service History (Accounts) - Excel Export Column Layout Updated (20237)

    The Excel export from Customer Details > Service History has been updated to separate the Sequence and Completion Date/Time into distinct columns. Previously, both values were combined into the same column in the export file. Pathwa...