A "Chargeback Notification Template" drop down field has been added to the Add/Update Division Setup screen. When a chargeback is recorded on an account, a notification is automatically sent to the account’s billing contacts.
Chargeback templates use the existing notification template type: Payment Notification (Receipt / Refund / Declined), with additional fields (payment.notification.email, payment.chargeback.amount and payment.chargeback.note) added to support chargeback-specific notifications.
Pathway: Setup > System > Division > Credit Card / ACH Processing [tab]